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Experience in delivering end user services and related technologies specifically working with software as a service provider, support of Apple, Microsoft, and Android based laptops, desktops, handhelds, and mobile phones and support of A/V equipment. Provides training an awareness to the team of technical support staff responsible for delivery of Provide white glove IT support service like office setup and hardware preparation to new or current and visiting VIP/Executives to ensure a smooth experience ?.

YEAR

Job Overview:Keurig Dr Pepper (KDP) is looking for an Principal Technology Management Support, (Executive Support) End User Computing (EUC) who will be responsible for executing a Modern Digital Experience, and "Hands on" IT support for Executive Level employees. This position ensures that the delivery of end user services is optimized across the global helpdesk, desktop services, mobile support, and site-level IT support functions. This individual will work out of the Frisco, TX office and report to the Senior Manager, End User Computing.Responsibilities:<ul><li>Provide On-call "White glove" support to named group of ~100 Executive level employees and administrative assistants for their company-issue laptop, mobile phone, iPad and conferencing needs</li><li>Support Executive personnel working at the headquarters location and remotely when the Executive is offsite</li><li>Assist in the delivery of key initiatives and projects related to support KDP's Digital Ways of Working goals.</li><li>Develop custom solutions for a variety of technical and collaboration issues faced by C-Level executives to reduce digital friction.</li><li>Part of team of key analysts that look to automate standard issues and requests to support VIP employees</li><li>Coordinate with other Executive Support Analysts and managers in U.S and Canada to deliver a consistent digital experience across audience of ~100 users</li><li>Supervise various queues and local resources to ensure end to end completion of issues and requests</li><li>Collaborate with EUC owners to confirm risk level, understand functionality, determine patterns, complexity, identify themes</li><li>Execute on the delivery of future end user services and related technologies including applications, software, laptops, desktops, mobile phones, handhelds, Multifunction Printers and A/V equipment based on EUC strategy</li><li>Ensure the voice of the customer is being heard by KDP's service providers</li><li>Put action plans in place to address systemic issues and improvement opportunities</li><li>Oversee staff/consultant activities - team assignments, resource needs, standard operating procedures, and performance standards/reviews</li><li>Provides training an awareness to the team of technical support staff responsible for delivery of Provide white glove IT support service like office setup and hardware preparation to new or current and visiting VIP/Executives to ensure a smooth experience ?</li><li>Provide remote support to assist VIP members in need of technical assistance while traveling or working remotely ?</li><li>Provide remote support to VIP members or their administrative team & understand the issues they are experiencing while working remotely ?</li><li>Coordinate with various IT delivery teams to ensure that VIP requests that get logged into the service desk ticket system are flagged with an urgency raising attention to ensure that these requests are fulfilled in a timely manner ?</li><li>Ensure video conferencing (VC) units are functional before any executive meetings and report it to appropriate teams if there are any issues. ?</li></ul>Total Rewards:<ul><li>Salary range $86,000 - $130,000</li><li>Actual placement within the compensation range may vary depending on experience, skills, and other factors</li><li>Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement</li><li>Annual bonus based on performance and eligibility</li></ul>Requirements:<ul><li>Strong business acumen, as well as strong analytical and strategic thinking</li><li>Strong communication skills (verbal and written) at all levels of the organization from peer level all the way to C-level.</li><li>10+ years' required experience working in support of deskside services with specific focus on supporting executives and their assistants</li><li>Experience supporting Microsoft Desktops/Laptops, Apple technologies and devices, and network connectivity</li><li>10+ years experience working in supporting internal desktop systems, software, application training and overall incident ownership and management</li><li>Experience with troubleshooting MS Teams, and other video conferencing technologies</li><li>Relevant experience with a large global enterprise preferred</li><li>At least one relevant industry certification to include MCSA, A+, Network+, Security + Experience with ServiceNow or similar ticketing and queue systems</li><li>Experience in managing service desk, end user, systems, devices, applications, and services in a managed service environment</li><li>Previous experience in an ITIL, ITSM, and ticket case management</li><li>Experience in delivering end user services and related technologies specifically working with software as a service provider, support of Apple, Microsoft, and Android based laptops, desktops, handhelds, and mobile phones and support of A/V equipment.</li><li>Basic understanding of networking, storage, hosting, security, cloud services</li><li>Maintains broad knowledge of business / technical support function and working knowledge of other areas of IT for strategic planning, technology assessment and direction.</li></ul>Company Overview:Keurig Dr Pepper (Nasdaq: KDP) is a leading beverage company with more than 150 owned, licensed and partner brands that meet a wide range of needs and occasions. Our North American refreshment beverage business holds leadership positions across carbonated soft drinks, water, juice and mixers with a portfolio of iconic brands such as Dr Pepper®, Canada Dry®, Mott's®, A&W®, Peñafiel®, GHOST®, 7UP®, Snapple®, Clamato® and Core Hydration®. Our global coffee business spans more than 100 markets and includes the leading Keurig® single-serve brewing system in the U.S. and Canada, along with powerhouse brands such as Peet's, L'OR and Jacobs, and other regional coffee leaders. Our more than 50,000 employees aim to enhance the experience of every beverage and coffee occasion while making a positive impact for people, communities and the planet.We strive to be an?employer of choice, providing a culture and opportunities that empower our team to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.Whatever your area of expertise, at KDP you can be a part of a team that's proud of its brands, partnerships, innovation and growth. Will you join us?Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.A.I. Disclosure:KDP uses artificial intelligence to assist with initial resume screening and candidate matching. This technology helps us efficiently identify candidates whose qualifications align with our open roles. AI does not make hiring decisions; all decisions throughout the hiring process are made by talent acquisition team members. If you prefer not to have your application processed using artificial intelligence, you may opt out by emailing your resume and qualifications directly to kdpjobs@kdrp.com in lieu of clicking Apply. In order for your application to be considered and opted out of AI, you must include the words "AI Opt-Out" and either job title and location or Job ID # in the email subject line in your email application.Keurig Dr Pepper is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

Keurig Dr Pepper

Principal Technology Management Support

Administrative Skills

Android

Apple

Apple iPad

Audiovisual

Beverages

Brewing

C-Level Management

Case Management

Cellular Telephone

Cloud Computing

Coffee Making

Communication Skills

CompTIA Network+

CompTIA Security+

Consulting

Customer Support/Service

Desktop PC

Equipment Maintenance/Repair

Executive Assistant Skills 

Hardware Administration

Help Desk

IT Service Management (ITSM)

ITIL (IT Infrastructure Library)

Incident Management

International Business

Laptop PC

Leadership

MCSA - Microsoft Certified Systems Administrator

Medical Conditions

Medical Genetics

Microsoft Product Family

Mobile Devices

Network Connectivity

Norton Ghost

On Call

Presentation/Verbal Skills

Problem Solving Skills

Protective Services

Risk

ServiceNow

Software as a Service (SaaS)

Standard Operating Procedures (SOP)

Strategic Planning

Technical Delivery

Technical Leadership

Technical Support

Technology Analysis

Time Management

Training/Teaching

Videoconferencing

Work From Home

Writing Skills

Hire Recruits

Join a high-visibility Sales Effectiveness team focused on helping our DSD (Direct Store Delivery) organization sell smarter, service better and operate seamlessly through modern, digital ways of working . Develop/curate enablement assets (job aids, huddle guides, FAQs, manager talking points, train-the-trainer packs) and coordinate reviews with program leadership.

Job Overview:Join a high-visibility Sales Effectiveness team focused on helping our DSD (Direct Store Delivery) organization sell smarter, service better and operate seamlessly through modern, digital ways of working . This role will be a key driver of digital transformation, training, and adoption -translating new tools and capabilities into the daily/weekly routines of our sales team. You will design and deliver scalable training, enablement, and adoption efforts-partnering with Sales, IT, and cross-functional stakeholders to drive measurable usage, proficiency, and sustained field performance.This position will specifically focus on one of our three DSD Business Units - the South Business Unit . The geography that this role covers is approximately one third of the United States.Location: South Business UnitTravel: Up to ~50% (field rides, trainings, regional sessions)Key ResponsibilitiesSales Enablement, Training & Field Adoption<ul><li>Develop/curate enablement assets (job aids, huddle guides, FAQs, manager talking points, train-the-trainer packs) and coordinate reviews with program leadership.</li><li>Lead and support training of DSD sales teams, incorporating proven approaches like workshops, video shorts, and ongoing support cadences.</li><li>Partner with frontline leaders (DSS/TL/RVP) to reinforce usage, coach in the flow of work, and close capability gaps through ride-alongs and targeted follow-ups.</li><li>Spend time with field leaders (virtual huddles or in-person) to coach desired behaviors, troubleshoot adoption barriers, and reinforce expectations.</li><li>Establish and run a feedback loop (field input ? prioritization ? updated training/comms) to continuously improve sales enablement and adoption.</li><li>Identify barriers (process, data, usability, capability), and drive corrective actions across training, comms, and support.</li><li>Reinforce adoption through leadership channels, change champions, and local follow-through.</li></ul>Sales Effectiveness Reporting, Planning & Communications<ul><li>Support Sales Effectiveness reporting rhythms (scorecards, benchmarking, ad-hoc insights) and contribute to leadership meetings (MORs, AOPs, governance updates).</li><li>Draft and manage consistent field communications (launch updates, "what's changing," "how to win," tips & tricks"), coordinating with broader enablement channels.</li><li>Define, track, and report adoption and readiness indicators (usage, engagement, proficiency signals, qualitative feedback) and translate insights into actions for leaders and product teams.</li></ul>Skills & Competencies:<ul><li>Ability to take initiative; be proactive without waiting for direction; strong sense of personal accountability, highly self-motivated.</li><li>Strong facilitation presence; can teach, coach, and energize groups.</li><li>Exceptional interpersonal skills - able to read the room, adapt style, and build rapport across a wide range of personalities.</li><li>Clear, persuasive communicator who can tailor messages to any audience level.</li><li>Influences and drives action without direct authority.</li><li>Field-first mindset: practical, action-oriented, and empathetic to operational constraints</li><li>Comfortable in ambiguity; creates clarity and momentum.</li></ul>Total Rewards:<ul><li>Salary Range: $96,800-$115,000</li><li>Actual placement within the salary range may vary depending on experience, skills, and other factors</li><li>Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement</li><li>Annual bonus based on performance and eligibility</li></ul>Requirements:<ul><li>Willing and able to travel up to 50% of the time.</li><li>Bachelor's degree and minimum of 5 years of experience in CPG sales, sales enablement, analytics, training, or related field or Masters in a related field and minimum of 3 years of related experience.</li><li>Understanding of DSD field roles and routines; credibility with frontline leaders and comfort coaching in the trade environment.</li><li>Demonstrated experience designing and delivering training (virtual + live), with the ability to translate complex workflows into simple field behaviors.</li><li>Skill in facilitation, public speaking, and moderating small and large groups</li><li>Expertise in motivating and coaching individuals and influencing across a complex network.</li><li>Strong program/project management skills; ability to lead workstreams end-to-end, manage timelines, and coordinate across stakeholders.</li><li>Proficient in Microsoft Office, especially Excel, Word, PowerPoint and Outlook</li></ul>Company Overview:Keurig Dr Pepper (Nasdaq: KDP) is a leading beverage company with more than 150 owned, licensed and partner brands that meet a wide range of needs and occasions. Our North American refreshment beverage business holds leadership positions across carbonated soft drinks, water, juice and mixers with a portfolio of iconic brands such as Dr Pepper®, Canada Dry®, Mott's®, A&W®, Peñafiel®, GHOST®, 7UP®, Snapple®, Clamato® and Core Hydration®. Our global coffee business spans more than 100 markets and includes the leading Keurig® single-serve brewing system in the U.S. and Canada, along with powerhouse brands such as Peet's, L'OR and Jacobs, and other regional coffee leaders. Our more than 50,000 employees aim to enhance the experience of every beverage and coffee occasion while making a positive impact for people, communities and the planet.We strive to be an?employer of choice, providing a culture and opportunities that empower our team to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.Whatever your area of expertise, at KDP you can be a part of a team that's proud of its brands, partnerships, innovation and growth. Will you join us?Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.A.I. Disclosure:KDP uses artificial intelligence to assist with initial resume screening and candidate matching. This technology helps us efficiently identify candidates whose qualifications align with our open roles. AI does not make hiring decisions; all decisions throughout the hiring process are made by talent acquisition team members. If you prefer not to have your application processed using artificial intelligence, you may opt out by emailing your resume and qualifications directly to kdpjobs@kdrp.com in lieu of clicking Apply. In order for your application to be considered and opted out of AI, you must include the words "AI Opt-Out" and either job title and location or Job ID # in the email subject line in your email application.Keurig Dr Pepper is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

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Principal Technology Management Support Keurig Dr Pepper

Sales Effectiveness Manager Keurig Dr Pepper

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