The Director, Strategy & Centralized Operations will oversee administrative and shared service functions, including the Studio Service Center (SSC), Integrated Workplace Management System (Archibus), procure-to-pay administration, union labor timekeeping and payroll processing, reporting and analytics, and department policies and procedures. Provide strategic oversight of the SSC and Administrative teams, with a focus on continuous improvement and optimization of service delivery, including customer call management, response processes, and work order administration.