They are responsible for managing the front desk responsibilities including maintaining patient flow; scheduling appointments; appropriately handling phone calls; validating insurance eligibility; entering demographics, insurance, and other pertinent information in the Electronic Health Record and other various systems; and determining and collecting time of service payments and/or past due balances at the time of appointment. Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.