Knowledge of: Exceptional customer service delivery techniques; Organization and function of an educational institution; Receptionist and telephone etiquette and techniques; Records keeping practices and procedures; Office methods and practices including filing systems; Current technologies, personal computer, and associated office software such as word processing, spreadsheet, presentation, and/or database software; Correct usage of English, grammar, spelling, punctuation, and vocabulary; and. Ability to: Maintain a welcoming demeanor and positive tone while interacting with others; Organize information, workload, and establish priorities to complete assigned work with general supervision and within established timelines; Establish and maintain cooperative working relationships with those contacted in the performance of duties; and.