This role is also responsible for contributing to provider satisfaction by leveraging advanced knowledge of provider and contracting data to support contract managers on issues that arise from contract configuration/interpretation and/or related to referral, claims/disputes, billing, payment, reimbursement, directories, and other operational issues; leveraging innovative processes to ensure provider requests for information, questions, and problems are identified, documented, and addressed in a timely manner; validating and/or conducting advanced analyses on provider and contract data to identify trends and support provider compliance; documenting and reporting provider activities and/or coordinating with alternate stakeholders to ensure compliance with contract terms and conditions; reviewing complex provider and contract data to ensure compliance with state and federal regulations as well as KP policies and procedures; and leading the collaboration with all stakeholders as needed to ensure proper contract interpretation and operational readiness and guiding corrective actions as identified through contract performance. Bachelors degree in Business Administration, Health Care, Information Systems, Human Resources, Operations Research, Public Health Administration, or related field AND Minimum six (6) years of experience in health care data analysis, relational database management, business process improvement, training delivery, clinical research or directly related field, OR Minimum nine (9) years of experience in health care data analysis, relational database management, business process improvement, training delivery, clinical research or a directly related field.