Ability to respond to routine inquiries from public and/or officials; deal with problems involving several variables within familiar context; prepare accurate documentation; communicate effectively; maintain records according to established procedures; develop and maintain effectively working relationships; complete routine forms; prepare routine correspondence; sort items into categories according to established methods; interpret and carry out a variety of instructions in written, oral picture, or schedule form; define problem, collect data, establish facts, and draw valid conclusions; add, subtract, multiply and divide whole numbers; read, copy & record figures precisely without error; copy material from one record to another; schedules appointment and refers to appropriate check pairs of items that are similar or dissimilar; gather, collate & classify information. Prepares and maintains logs or running records (e.g., Income verifications, photo identifications, etc.) Scans documents and verifications for case management staff, identifying them with appropriate bar codes; Uses appropriate calculators to assist case managers in case processing.