Direct, supervise and monitor the Transportation Officers in their performance regarding all aspects of transportation operations to include but not limited to: administration, regulatory compliance, officer management, safety and security, customer service, trip efficiency, reporting requirements, risk management, asset management, and adherence to policy and procedures. Promotes effective communications and the proper flow of relevant information to management, staff, parent company, contracting agency representatives (when required) and general public, using tact, diplomacy, understanding, fairness, firmness and good judgment.