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Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results. Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management.

YEAR

Overview:
Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description:
Allied Universal is looking to hire a Retail Account Manager. The Account Manager job is accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel.  Provides after-hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance. Starting salary $62,353.20 per yearIdeal candidate must have a valid driver's license and previous security supervisory experience. Essential Functions<ul><li>Supervise the day to day security operations of an assigned client site</li><li>Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support</li><li>Ensure the client site is provided with high quality security services to protect people and property</li><li>Build, improve and maintain effective relationships with both client and employees</li><li>Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service</li></ul>Additional Responsibilities<ul><li>Ensure all required reporting and contract compliance requirements are met.</li><li>Assure regular communication of issues or program with Client</li><li>Handle any escalated security issues or emergency situations appropriately.</li><li>Other management responsibilities as determined by Client or District Manager.</li><li>Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates.</li><li>Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)</li><li>Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)</li><li>Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site.</li><li>Meet all contractual scheduled hours with a minimum of unbilled overtime.</li><li>Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal’s corporate training standards.</li><li>Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff.</li><li>Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.</li><li>Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions.  Ensure complete customer satisfaction.</li><li>Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management.</li><li>Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal.</li></ul>Qualifications<ul><li><div style="margin:0px">Four year degree in Criminal Justice, Business Administration or related field</div></li><li>Previous Contract Security, facilities management, military or law enforcement experience</li><li>At least 2 years of business management/operations/supervisory experience (depending on size/scope of client).</li><li>Ability to develop and grow customer relationships.</li><li>Experience in hiring, developing, motivating and retaining quality staff.</li><li>Outstanding interpersonal and communications skills required.</li><li>Ability to work in a team-oriented management environment with the ability to work independently.</li><li>Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.</li><li>Previous payroll, billing and scheduling experience preferred.</li><li>Ability to work in a team-oriented management environment while having an entrepreneurial attitude.</li><li>Key Competencies:  Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results.</li></ul> Benefits <ul><li class="x_elementToProof">Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance</li><li class="x_elementToProof">Eight paid holidays annually, five sick days, and four personal days</li><li class="x_elementToProof">Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law</li></ul>

Closing:
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID:
2026-1577032

Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. With over 140,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: 866.825.5433 or <a href="http://www.aus.com/" target="_blank">www.AUS.com</a>

Allied Universal

Security Account Manager Retail

Accidental Death and Dismemberment (AD&D)

Best Practices

Billing

Business Administration

Business Operations

Coaching

Communication Skills

Conflict Resolution

Corporate Policies

Criminal Justice

Customer Relations

Customer Satisfaction

Customer Support/Service

Develop and Maintain Customers

Disability Insurance

Disciplinary Action

Driver's License

Emergency Response

Employee Retention

Employee Terminations

Entrepreneurship

Exceeded Sales Goal

Facilities Management

Financial Management

Financial Operations

Interpersonal Skills

Inventory Management

Law Enforcement

Legal

Military

Multitasking

Onboarding

Operations Planning

Operations Processes

People Management

Performance Analysis

Performance Management

Performance Reviews

Problem Solving Skills

Protective Services

Quality Management

Reporting Skills

Retail

Retail Management

Sales Management

Staff Requirements

Team Lead/Manager

Team Player

Time Management

[AW]-iCims

The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact.

At Towne Park, it's more than a job, you can make an impact.A career with us is rewarding in more ways than one.As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.Towne Park is a place where you can make a difference and create smiles every day.Click here for important notices that may be applicable to you.For more information about our privacy policy, please click here.The Account Manager directly oversees one Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.JOB SUMMARYThe Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.DUTIES AND RESPONSIBILITIESFinancial and Business Systems Management<ul><li>Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance.</li><li>Demonstrates the ability to improve the financial performance and profitability of the account</li><li>Understands the contractual agreement and recognizes ways to maximize opportunities</li><li>Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover</li><li>Manages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeeping</li><li>Ensures that forecasts, payroll and accounting reports are on time and accurate</li><li>Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures</li></ul>Human Resources<ul><li>Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location</li><li>Fosters an environment that retains talented associates</li><li>Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews</li><li>Sees that new associates get off to the right start through proper orientation and on-the-job training</li><li>Recognizes great performance and provides opportunities for top performers to learn and grow</li><li>Recognizes where the team and individual performers need to improve and properly trains and coaches</li><li>Identifies talent and helps develop future leaders for the organization</li><li>Conducts regular performance appraisals and provides feedback and coaching for all direct reports</li><li>Holds effective associate meetings and ensures that shift huddles happen on every shift</li><li>Practices positive discipline and provides accurate and timely performance documentation</li><li>Delegates by allocating decision making and other responsibilities appropriately and effectively</li></ul>Service Management<ul><li>Ensures that the guest/patient service experience is delivered consistently on all shifts</li><li>Efficiently allocates labor resources to support service delivery</li><li>Works with the Area/District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels</li><li>Understands the client's service standards and effectively integrates Towne Park's standards to complement them</li><li>Is knowledgeable of the client's service metrics/measurements and ensures Towne Park is helping to drive results</li></ul>Client Relations Management<ul><li>Develops cohesive working relationships with the clients' staff members</li><li>Maintains regular meeting rhythms and communication channels with the client and follows through on commitments</li><li>Knows when to be present at the site and maintains a high level of visibility</li><li>Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations</li><li>Capitalizes on opportunities to grow Towne Park's business by building client loyalty and creates a net promoter of Towne Park.</li></ul>Systems and Standards<ul><li>Fully understands and utilizes the systems provided by Towne Park to control assets and expenditures</li><li>Trains others or sees that they are trained to properly use the systems provided</li><li>Maintains a clean, neat work environment</li><li>Completes all tasks in a timely manner as instructed by the Area/District Manager</li><li>Cooperates with management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers</li><li>Treats clients and associates with courtesy, respect and dignity</li><li>Maintains strict confidentiality related to associate and client information</li></ul>Safety and Risk Management<ul><li>Understands and follows safety and security procedures</li><li>Practices preventative safety procedures as set forth by Towne Park</li><li>Reports all accidents and incidents to the Area/District Manager immediately</li><li>Uses only equipment trained to use and operates all equipment in a safe manner</li><li>Reports all potential high risk areas and safety concerns to the Area/District Manager</li><li>Ensures all associates have been adequately trained in safety and loss prevention procedures</li><li>Ensures claims are reported timely and accurately and cooperates with the Risk Management department to resolve claims</li><li>Consistently follows the progressive disciplinary process to hold associates accountable for at-fault claims and safety violations</li><li>Promptly responds to any concerns regarding workplace safety</li><li>Follows the procedures for reporting on-the-job injuries and works with Human Resources to effectively manage worker's compensation cases</li><li>Adheres to Towne Park employment and payroll policies and procedures to limit exposure to employment claims and litigation</li></ul>Sales Responsibilities:<ul><li>Maintains relationships with present client to obtain references and leads for new opportunities</li><li>Keeps leadership and sales teams advised on known changes to Ownership Groups/Management Companies or Brand changes</li><li>Advises Leadership and Sales of any changes in position at the client location. Specifically, name, where they came from, where they are going</li><li>Monitors existing client's business in order to be aware of and report to Area/District Manager any construction, expansion, or changes in the current business that could lead to internal growth opportunities.</li></ul>KNOWLEDGE, SKILLS AND ABILITIES<ul><li>Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines</li><li>Demonstrated work ethic, drive, energy, and persistence to achieve goals</li><li>Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations</li><li>Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications</li><li>Written and verbal communication skills to effectively address all levels within the organization</li><li>Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures</li><li>Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications</li><li>Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails</li></ul>QUALIFICATIONS<ul><li>Associate's degree preferred and a minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experience</li><li>Knowledge of general business practices including accounting, human resources and customer service</li><li>Must be able to drive manual transmission</li><li>Must have and maintain a valid driver's license and clean driving record</li><li>For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen</li></ul>Job DetailsCompensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The annual base pay range for this position is $60,000-$65,000.Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company's 401k retirement savings plan.Paid Time Off: Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.</li><li>Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</li><li>Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally.</li><li>Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances</li><li>Working extended hours, including evenings and weekends are required.</li><li>Travel of up to 10% may be required.</li></ul>

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Security Account Manager Retail Allied Universal

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