Responsible for design, optimization and maintenance support of Patient Experience and Access digital web and mobile technologies including, but not limited to, Epic MyChart, Bedside, Care Companion, Welcome, Telehealth, Hello World Multichannel Communications, Cheers Campaigns/CRM, etc., as well as other associated software or platforms necessary to support patient-facing resources. The Analyst II works independently on small to medium‑sized projects, collaborates with stakeholders to gather requirements, and supports system optimization.