PACC Quality Improvement Analyst -Warrenville, IL Endeavor HealthPACC Quality Improvement Analyst -Warrenville, ILWarrenville, IL$23.24–$34.86 / hourThe Analyst collaborates closely with management to develop and implement training programs, set performance benchmarks, and ensure continuous improvement in service delivery. Key duties include reviewing recorded calls and interactions to assess compliance with service protocols, identifying areas for improvement, and providing actionable feedback to representatives and leadership.
NewCall Center Representative - Bilingual in Spanish (hybrid) EARTHMOVER CREDIT UNIONCall Center Representative - Bilingual in Spanish (hybrid)Oswego, IL$18–$24 / hourAnswer incoming member calls regarding account services, online banking, loans, transfers, account maintenance, and other financial needs. Deliver exceptional member service while identifying opportunities to recommend products and services that meet members' needs.
Call Center Training Manager USA Clinics GroupCall Center Training ManagerNorthbrook, IL$28–$34 / hourFounded by Harvard-trained physicians with a vision of offering patient-first care beyond the hospital settings, we’ve grown into the nation’s largest network of outpatient vein, fibroid, vascular, and prostate centers, with 170+ clinics across the country. We are seeking a dynamic and experienced Training and Quality Manager to oversee the development, delivery, and continuos improvement of training and quality assurance programs for our contact center.
NewAutomation and Experience Analyst Duly Health and CareAutomation and Experience AnalystIL$67,953.60–$101,930.40 / yearWith a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Lead UAT, validation cycles, and release readiness for new or updated call center features, serving as the primary point of ownership for operational questions and support related to the call center platform and automated features.
Restaurant Call Center Agent Paisans PizzeriaRestaurant Call Center AgentBerwyn, IllinoisThe Call Center Agent is responsible for answering incoming guest calls, assisting with placing orders, answering questions, resolving concerns, and providing excellent customer service. This role acts as a direct connection between guests and restaurant locations, ensuring orders are accurate and guest experiences are positive.
NewManager, Contact Center Operations Kobie MarketingManager, Contact Center OperationsChicago, IllinoisAre you an experienced contact center manager who thrives on ensuring amazing customer service, meeting contractual service level agreements, executing at both a tactical and strategic level, and leading your teams to do great things? We believe that our team's passion and expertise are the driving forces behind our success and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty.
Call Center Senior Representative _ On-Site NTT DATA Services, LLCCall Center Senior Representative _ On-SiteChicago, IL$30,990–$52,750 / yearNTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. We are one of the world''s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.
Call Center Representative Aglow Sports KonsultCall Center RepresentativeChicago, IllinoisAs part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve. Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens.
Patient Access Representative I- Skokie, IL Endeavor HealthPatient Access Representative I- Skokie, ILSkokie, IllinoisOur more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties.
Business Support Center Advocate I (Orland Park) First Financial Bank NABusiness Support Center Advocate I (Orland Park)Orland Park, IL$19.47–$23.56 / hourThe BSC Service team is responsible for effectively supporting all aspects of the products assigned to Treasury Management, which includes Commercial Online Banking, Lock Box Services, Cash Vault, Remote Deposit Capture, Positive Pay, Wires and ACH Origination. Responsible for accepting incoming calls (call volume varies and may be high during peak times) from business clients and internal employees to answer questions, resolve issues, and educate on system capabilities all while delivering exceptional customer service.
Bilingual Interpreter (English <> Haitian Creole) TransPerfect IncBilingual Interpreter (English <> Haitian Creole)Illinois, ILRemoteTransPerfect Connect (TPC) is the world's leading provider of remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services. Interpreters manage continuous live calls, often under pressure, while strictly following interpretation protocols to maintain neutrality, accuracy, and confidentiality.
Service BDC Representative Advantage Dealer GroupService BDC RepresentativeNaperville, IllinoisAdvantage Dealer Group is looking for a dedicated Service BDC Representative to support our service departments by scheduling appointments, retaining customers, and providing outstanding customer service. This role is ideal for someone who enjoys helping people, communicating with customers, and contributing to a high-performing team.
NewSenior Product Manager, B2B Service Case Management & Ticketing TransUnionSenior Product Manager, B2B Service Case Management & TicketingChicago, IllinoisReporting into the B2B Service organization, this individual contributor will partner closely with B2B Care and Servicing, Product, Technology, Analytics, Client Success, Sales Support, and cross-functional operational leaders to improve how service work is managed, automated, measured, and delivered across products, segments, and customer tiers. Strong understanding of customer service processes, case management, ticketing workflows, service operations, and call center environments, with the ability to assess current-state processes, identify root causes, and design future-state workflows that improve operational outcomes.
Mortgage Servicing Call Center Representative Great Lakes Credit UnionMortgage Servicing Call Center RepresentativeBryn Mawr, ILAs a Mortgage Loan Closer your duties will be: Responsible for delivering a high level of member service to internal and external: Promises to listen, be responsive to members' needs, simplify their financial life, and make it easy to do business with us. The Mortgage Servicing Call Center Representative is responsible for all phone and email communication with members/borrowers for loans that Mortgage Forward is servicing.
Outreach Specialist WellBe Senior MedicalOutreach SpecialistChicago, ILRemote$20–$24 / hourGENERAL SUMMARYThe Outreach Specialist supports the WellBe team's efforts in acquiring new patients, accurately providing the value of WellBe's services, assisting with confirmation calls, rescheduling member appointments, and helping our patients to lead a more meaningful life through WellBe's host of services. A normal 'day in the life' consists of conducting outbound calls, receiving inbound calls to and from prospective patients to schedule a variety in-home annual and comprehensive wellness visits as well as confirmation call reminders and assisting patients with potential rescheduled and cancelation visits.
NewInvestor Services Representative II and III SS&C Technologies Holdings IncInvestor Services Representative II and IIIIL$17–$23 / hourMore than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely.
GSOC Analyst EPICenter Ulta Beauty IncGSOC Analyst EPICenterBolingbrook, ILThrough operational excellence, innovation, and collaboration, the Asset Protection team is exceptional at quickly designing and implementing innovative new solutions for diverse Asset Protection challenges while simultaneously building strong partnerships across Human Resources, Stores Operations, Supply Chain, and Compliance teams. THE IMPACT YOU CAN HAVE: The Global Security Operations Center Analyst, EPICenter is responsible for the monitoring, triage, analysis, and support of internal/external enterprise impacting escalations to the Enterprise Protection & Intelligence Center (Corporate based Global Security Operations Center).
Product Support Representative RustOleumProduct Support RepresentativeVernon Hills, IL$23–$25 / hourAfter 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and generous PTO (vacation/sick days/parental leave). We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all.
Patient Registration Specialist I - second shift Ann & Robert H. Lurie Children's Hospital of ChicagoPatient Registration Specialist I - second shiftChicago, Illinois$19–$28.50 / hourPerforms job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design.
General Manager-Illinois Northern Region Accel EntertainmentGeneral Manager-Illinois Northern RegionBurr Ridge, IllinoisAccel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third-party local and regional establishments and 20 self-operated gaming locations across ten states. This role leads and optimizes the company's end-to-end gaming operations infrastructure, ensuring that equipment, people, processes, and support functions operate safely, efficiently, and at the highest level of service while achieving financial and operational objectives.