Qualifying experience includes directing technical staff, contractors, or vendor-supported teams responsible for Red Hat Enterprise Linux systems and/or AWS and Azure cloud-hosted Linux workloads supporting clinical, administrative, and healthcare operations; overseeing production support, service restoration, patching, vulnerability remediation, access control, backup/recovery, incident response, change coordination, monitoring, configuration management, operational compliance, and customer support for VA facility environments; ensuring secure and available infrastructure services for medical-center mission systems; coordinating with facility customers, cybersecurity, enterprise operations centers, network/storage teams, vendors, and contractors; and maintaining reliable, compliant, mission-ready Linux and cloud platform services supporting VA healthcare delivery. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.