South San Francisco, CA30+ days ago
Leads patient care practices by: conducting and/or overseeing teams across multiple sites and/or a single site to conduct comprehensive assessments of patient condition and needs; developing, and/or coordinating and monitoring the development and implementation of patient care plans across multiple sites and/or a single site, proactively identifying and addressing complex patient needs, goals, and preferences; leveraging extensive knowledge of patient safety and care practices to manage the provision of care across multiple sites and/or a single site and ensure safe administration of medications, procedures, and/or infection control; guiding teams to determine medical necessity and need for continued care based on rate of progress; promoting patient advocacy across multiple sites and/or a single site, encouraging team members to continuously assess treatment efficacy to identify needs for treatment modifications; overseeing modifications to treatment/care plans and mentoring team members across multiple sites and/or a single site on evaluating complex responses to treatment and developing modifications to care plans for complex cases; and overseeing discharge processes across multiple sites and/or a single site for patients who have reached established goals or received maximum treatment benefits. Leads service quality improvement initiatives by: managing staff and projects across multiple sites and/or a single site to improve the quality, safety, and efficiency of therapy services and coordination of care services; managing the resolution of complex service/care issues, unusual occurrences (UOs) including patient complaints/grievances, and guiding teams across multiple sites and/or a single site to resolve complex patient concerns; guiding teams across multiple sites and/or a single site to identify and implement process improvements to increase access, improve efficiency, and promote quality outcomes of therapy services based on data analysis and feedback from patients and staff; collaborating within the team and with leaders across multi-disciplinary teams to foster care coordination, improve service delivery, and elevate the patient experience; and developing new products and services that align with company goals, member needs, and emerging evidence and trends in health care, ensuring implementation of new products/services by teams across multiple sites and/or a single site.