Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Specialized experience is defined as experience in Vocational Rehabilitation and Employment programs 1) specialization in vocational rehabilitation and employment programs; 2) possessing knowledge and proficiency in the regulations of vocational and rehabilitation law; 3) the skills needed to administrate and counsel in the areas of entitlements for career development, job placement, psychology, rehabilitation, and counseling and 4) the authority to control budgetary resources for approving and monitoring financial expenditures.