At request of VRC, assists with ongoing case management by monitoring participant progress toward their employment goal, gathering documentation to verify measurable skill gains and credential attainment, identifying and documenting unmet needs that may impact progress, and maintaining regular contact with customers to provide updates, reinforce next steps, and support continued engagement in their vocational rehabilitation plan. Some of what youll do: Provides general office support with a strong emphasis on front desk responsibilities, including greeting and directing participants, answering multi-line telephones, managing lobby sign-ins, maintaining the reception area, distributing incoming and outgoing mail, and monitoring online referral and fax inboxes to ensure timely processing of information.