Preference for at least one of the following fields of study: Accounting, Analytics/Data Science, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Finance, Financial Mathematics/Quantitative Finance, Health Administration/Public Health, Mathematics/Statistics, Operations/Supply Chain. As a Contact Center Transformation Strategy Senior Associate you will support strategy consulting engagements focused on contact center operations, helping shape the design and execution of client service models, operating processes, and transformation priorities within our Commercial & Service Excellence practice.