Los Angeles, CA25 days ago
Leads service quality improvement initiatives by: driving strategy within a service area and/or across departments and leading the execution of region-wide initiatives to improve the quality, safety, and efficiency of therapy services and coordination of care services; directing the resolution of highly complex service/care issues, unusual occurrences (UOs), and patient complaints/grievances within a service area and/or across departments, proactively preparing for emerging trends in patient concerns; ensuring the organization maintains a competitive position in the health care industry by maximizing access, improving efficiency, and maintaining quality outcomes of therapy services; driving collaboration with key stakeholders within a service area and/or across departments to drive organizational transformation, strive for consistency in a care model across the region, and promote a culture of continuous learning, innovation, and excellence; and driving the development and implementation of new products and services that align with company goals, member needs, and emerging evidence and trends in health care within a service area and/or across departments, providing guidance on implementation and tracking impact on key performance indicators and other metrics. Drives efficient and effective operations management by: planning allocation of resources (e.g., personnel, equipment) within a service area in alignment with financial targets and budget goals, ensuring achievement of service excellence while maximizing cost savings for the department; executing strategic decisions to improve processes that drive department resource management affordably and efficiently, which may include vendor and contract management; overseeing the analysis of performance metrics to assess performance within a service area and/or across departments, driving the development and implementation of data-driven solutions to enhance service delivery (e.g., quality, efficiencies, cost); and directing strategic planning, staffing, budget, and performance discussions within a service area and/or across departments, integrating critical information across areas to develop cohesive strategies that achieve business results and contribute to company reputation.