Description/h3p- Establish and/or update workflow processes for implementation activities for internal and external stakeholders, for online technologies including ADEs Learning Management System (Blackboard LMS), Event Management System (EMS), and Content Management System (CMS)/pp- Coordinate and/or manage implementation activities as assigned, such as:/pulliProvide product training for ADE staff and assist them in implementation/liliManage internal ADE users (license setups, permissions, monthly counts, etc.)/liliProvide Tier 2 support for ADE and vendor products/liliAct as the vendor contact for Tier 3 support/liliManage version updates of products/liliPerform product demos for LEAs/liliSchedule/Conduct kick-off meeting with LEA (Local Education Agency)/liliConduct setup activities or questionnaire for LEA - specifically perform system administrator activities/liliResponsible for all phase sign offs/liliProvide product training/liliConduct post go-live hyper-care/liliTransition LEA to ADE Support team/liliManage ADE Community of Practice groups for LMS, EMS, and CMS./liliEvangelize use of online learning tools within ADE to support agency goals/liliAssist in development and tracking of product requirements and backlog/liliAct as Implementation team contact to Development for documenting and reviewing bug fixes and product enhancements/liliUnder the direction of the implementation manager, provide input to IT Communications team on collateral, communication, websites, etc/liliAttend product specific meetings with vendors and internal personnel to guide product demos, upgrade/release management decisions, collateral, etc/liliGather information from LEA leads (prospective customers) and consult with Outreach account managers as needed/liliConduct and/or coordinate product demonstrations and webinars as needed/liliUpdate LEA prospecting and implementation information in Customer Relationship Management (CRM) system as needed/liliCreate and implement ADEs plan for internal and external training on LMS, EMS, and CMS/liliBuild effective working relationships with other ADE divisions to complement outreach programs of various departments/li/ulh3Qualifications/h3p B.A. divh2Implementation Specialist/h2pIDEALFORCE has a contract position available immediately for Implementation Specialist to join our customer in Phoenix, Arizona.