The Incident Manager will coordinate SRE, Application Operations, Development, Cloud, Infrastructure, Network, Database, Security, and other resolver teams to improve Mean Time to Detect (MTTD), Mean Time to Acknowledge (MTTA), and Mean Time to Restore or Resolve (MTTR), while reducing incident recurrence. Partner with engineering and platform teams to convert recurring incidents and known problems into permanent fixes, automation, self-healing, monitoring improvements, or architectural remediation.