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Overall, a patient services representative plays a vital role in providing excellent customer service, addressing patient inquiries, and ensuring patient satisfaction over the phone. Collaborating with the healthcare team: Working closely with healthcare providers, nurses, and other staff members to ensure accurate and timely communication.

Patient Services Representative - Communications Operator At St. Thomas Community Health Center our mission is to provide culturally competent healthcare of the highest quality, regardless of the patient’s ability to pay. We foster relevant research and educational activities directed toward achieving health initiatives that reduce health disparities in our community. Central to our mission is to acknowledging the role of institutional racism as causative of these disparities. As such, our work is directed toward becoming an antiracist institution. Job Summary A patient services representative is responsible for handling incoming calls from patients, providing assistance, and resolving inquiries or concerns. Overall, a patient services representative plays a vital role in providing excellent customer service, addressing patient inquiries, and ensuring patient satisfaction over the phone. They contribute to the efficient operation of the call center and help maintain positive relationships between patients and the healthcare facility. Responsibilities <ul><li>Answering calls: Handling a high volume of incoming calls from patients</li><li>Resolving issues: Listening to patient concerns, complaints, or issues and working to resolve them in a timely and satisfactory manner.</li><li>Scheduling appointments: Assisting patients in scheduling appointments and coordinating with healthcare providers.</li><li>Documenting calls: Accurately documenting all relevant information from patient calls, including inquiries, concerns, and actions taken.</li><li>Providing exceptional customer service: Ensuring a positive and professional experience for patients.</li><li>Collaborating with the healthcare team: Working closely with healthcare providers, nurses, and other staff members to ensure accurate and timely communication.</li><li>Adhering to regulations and policies: Following all applicable healthcare regulations, privacy laws, and organizational policies.</li></ul>Qualifications Required: <ul><li>At least 2 years of college</li><li>Good written/verbal communication skills</li><li>Problem-solving skills</li><li>Experience using Microsoft Office, internet and email. </li><li>2 years of administrative experience</li><li>Bilingual - Spanish  </li></ul>Preferred: <ul><li>3 years of administrative experience</li><li>Bachelor's Degree</li></ul>St Thomas Community Health Center offers a full competitive and comprehensive benefits package for full-time employees. Just a few of the great benefits we provide at St Thomas Community Health Center are: <ul><li>Medical</li><li>Dental</li><li>Vision</li><li>Life Insurance</li><li>Accidental Death & Dismemberment</li><li>Short-Term Disability</li><li>Long-Term Disability</li></ul> This is a remote position.

St Thomas Community Health Center

Communications Bilingual Operator Patient Services - Full-Time Remote

Administrative Skills

Calendar Management

Call Center Operations

Call Volume

Communication Skills

Community Health

Customer Support/Service

Healthcare

Healthcare Providers

Microsoft Office

Multilingual

Nursing

Patient Care

Presentation/Verbal Skills

Privacy Regulations

Problem Solving Skills

Regulations

Spanish Language

Telephone Skills

Time Management

Writing Skills

FULL_TIME

If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com. Essential Duties and Responsibilities: - Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.-

Essential Duties and Responsibilities: - Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.- Provides medical subject matter expertise.- Performs advanced database searches.- Composes documents, reports, and correspondence.- Documents all incoming inquiries.- Participates in special projects as required.Minimum Requirements - High School diploma or equivalent with 2-4 years of experience. - May have additional training or education in area of specialization. - Must be fluent in English and specified secondary language.Education, Experience and Skills- Experience in medical, scientific or public health discipline - Bachelor's Degree in Nursing and current RN license is required. - Clinical knowledge of and experience with CDC related topics - Proficient internet search skills - Working knowledge of Microsoft Office and ability to learn and utilize software applications - Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills - Ability to work independently and communicate effectively - Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks - Ability to speak and read English and Spanish clearly, professionally, and fluently - Call Center experience preferred - Must have a Smartphone which will be required only to log into Maximus systems, not for daily work activities.***This position requires you to use your own personal computer or laptop. Tablets, iPads, and Chromebooks are not permitted. ***Home Office Requirements - Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net) - Minimum 5mpbs upload speed - Hard-wired internet connectivity via Category 5 or 6 ethernet cable to the home internet router - Private and secure work area and adequate power source - Windows or Mac Operating SystemsOS for Windows | - Windows 10 or Windows 11 (11 is preferred)OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com. Minimum Salary $ 34.85 Maximum Salary $ 68.55 <ul><li/></ul><img alt=" " height="1" src="https://ars2.equest.com/?response_id=92c32ff76874d703a76fd791cc4e579c&view" width="1"/>

MAXIMUS provides business services to help governments operate health and human services programs, mostly at the state and national levels. The company's health services segment offers outsourced program management and administrative services,

Maximus

RN Health Coordinator (bilingual, temporary, remote)

Call Centers

English Language

Ethernet Cable

High School Diploma

Interpersonal Skills

Leadership

Mac Operating System

Microsoft Windows Operating System

Multitasking

Network Routers

Organizational Skills

Public Health

Registered Nurse (RN)

Smartphones

equestftpin

Military Leave

Prescription Drug Coverage

Professional Development

401K

Employee Referral Program

Flexible Spending Accounts

Employee Events

Retirement / Pension Plans

Life Insurance

Merchandise Discounts

ADAPTED_NOW

base pay + shift differentials + ASE certificationsPay within the range will be determined based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, performance, time in position, and business or organizational needs. As a Service Advisor, you’ll be the trusted expert guiding maintenance and repair decisions for our clients and vendors—ensuring fleets stay on the road, costs stay under control, and downtime is minimized.

HOUR

<h3>Overview</h3>Are you an Automotive expert with 4 valid ASE certifications? Ready to put your automotive expertise to work in a role that offers flexibility, competitive pay, and the chance to make an impact? Enterprise Fleet Management is looking for a skilled Bilingual (French) Service Advisor to join our growing team and help us deliver on our vision to be the world’s most trusted mobility company! As a Service Advisor, you’ll be the trusted expert guiding maintenance and repair decisions for our clients and vendors—ensuring fleets stay on the road, costs stay under control, and downtime is minimized. Why You’ll Love This Role<ul><li>Flexibility: Work 100% remotely from your home in New Orleans, LA</li><li>Competitive Pay: The starting pay range for this position is $24.75 - $26.75/hr. base pay + shift differentials + ASE certifications<ul><li>Pay within the range will be determined based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, performance, time in position, and business or organizational needs.</li></ul></li><li>Consistent Schedule You Can Count On: Enjoy a stable 40-hour workweek within department hours of Monday-Friday, 6 am - 9 pm CST, and Saturday, 7 am - 4 pm CST</li><li>Impact: Help businesses keep their fleets running smoothly and efficiently.</li></ul>What We Offer<ul><li>Comprehensive Benefits: Paid vacation and choice time days, medical/dental/vision coverage, 401(k) with employer match, profit sharing, employee discounts, and more.</li><li>Extra Earnings: Additional pay for valid ASE certifications you hold in the below list and weekend/evening shifts.<ul><li>A1-A9, B5, T1-T8, L1-L4, F1, G1, & C1.</li></ul></li><li>Growth & Development: Access to training and advancement opportunities with a global leader that invests in your development and upholds integrity in every decision.</li></ul>Company Overview Enterprise Fleet Management, a business line of Enterprise Mobility, manages over 770,000 vehicles across North America. With more than 50 offices nationwide, we provide customized fleet solutions for businesses and government agencies. Our success is built on doing the right thing—for our customers and employees—every time.<h3>Responsibilities</h3>Responsibilities: As a Service Advisor, you’ll be the trusted expert for maintenance and repair decisions. Your role will include:<ul><li>Reviewing scheduled and unscheduled repair orders for accuracy and cost-effectiveness.</li><li>Recommending proper maintenance intervals, repair procedures, and pricing.</li><li>Supporting Fleet Management offices, clients, and vendors to minimize downtime and control costs.</li><li>Reviewing and applying automotive maintenance and repair expertise to provide timely advice on repair orders submitted from external partners by phone and email, in an efficient and friendly manner</li><li>Reviewing proposals to ensure proper repair and maintenance services are performed according to manufacturers' recommendations, interval-based timing, applied knowledge of vehicle history, and appropriate pricing for suggested services</li><li>Negotiating changes or corrections to order pricing when inconsistent with standards, assess and apply proper warranty and post-warranty applications while creating and issuing purchase orders; explain our operating procedures to clients, groups and vendors</li><li>Analyzing clients’ business needs and repair orders to create and assess solutions; contact clients to provide recommendations, explain proposed procedures, and gain approval</li><li>Identifying opportunities and make recommendations to Groups and leadership across internal business lines for full maintenance service proposals, repairs charged to the clients, and opportunities to cycle vehicles in favor of repair</li><li>Fielding calls from drivers, evaluating specific needs to locate and suggest proper and cost effect service locations for clients</li></ul>Equal Opportunity Employer/Disability/Veterans     #LI-REMOTE <h3>Qualifications</h3>Requirements<ul><li>Minimum of 4 valid ASE certifications (no expired certifications) in the following list:</li><li><ul><li>A1-A9, B5, T1-T8, L1-L4, F1, G1, & C1.</li></ul></li><li>Must be fluent in both written and spoken English and French </li><li>Must live in New Orleans, LA or surrounding counties</li><li>Six (6) months of customer service experience required</li><li>Two (2) years of automotive maintenance, repair consultation or dealership service department experience required</li><li>Degree in Automotive Technology preferred</li><li>Basic proficiency with Microsoft Office applications (Word, Excel, and Outlook)</li><li>Must have the ability to meet all work from home technical requirements</li><li>Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future</li></ul>Competency Based Qualifications: <ul><li>Executing</li><li>Customer Service</li><li>Detail Oriented</li><li>Analyzing</li><li>Communication</li><li>Flexibility</li></ul>Work from Home (WFH) Requirements:<ul><li>Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)</li><li>High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required.  Connection latency must be less than 100ms.  (Please validate using a speed test tool such as <a href="https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.speedtest.net%2F&data=05%7C01%7CRichard.F.Heimerl%40efleets.com%7C3b4c506d66444b3fa84b08db93868699%7C6059864a98e849a4b3c0913fa7f9ced9%7C0%7C0%7C638265978235622549%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2F1iQqIr%2FuwJrJ3UTkeCC4%2BLJOcDW8MA168EkGaoDwfA%3D&reserved=0" rel="noopener nofollow noreferrer" target="_blank">http://www.speedtest.net/</a>) </li></ul>

ABOUT COMPANY: 
 
A family-owned, world-class portfolio of brands. A global network that spans across more than 90 countries. Some 100,000 dedicated team members sharing common values. And more than 1.9 million vehicles taking our customers wherever they need to go. Any way you measure it, we've become a leader in the transportation service industry. How did we get here? By taking care of our customers, our communities and our employees – and staying true to our mission.
 
 
Working Here
 
 
Our people are the reason for our success. By living out our values each day and providing exceptional customer service, we’ve built a strong culture – one in which we bring honesty and integrity to all we do. We work hard, but never forget to have a little fun in the process. For more than 60 years, our values have been at the root of our success as a team and as individuals.
 
 
Our Values:
 
 
•	Our brands are the most valuable things we own. 
•	Personal honesty and integrity are the foundation of our success. 
•	Customer service is our way of life. 
•	Our company is a fun and friendly place where teamwork rules. 
•	We work hard... and we reward hard work. 
•	Great things happen when we listen... to our customers and to each other. 
•	We strengthen our communities, one neighborhood at a time. 
•	Our doors are open.

Remote Bilingual Jobs in New Orleans, LA

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Remote Bilingual Jobs in New Orleans, LA

Communications Bilingual Operator Patient Services - Full-Time Remote St Thomas Community Health Center

RN Health Coordinator (bilingual, temporary, remote) Maximus

Bilingual (French) Automotive Service Advisor - Remote Enterprise Holdings

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