Remote Content & Research Manager Federal Contact Center ITCON ServicesRemote Content & Research Manager Federal Contact CenterVienna, VARemoteThis role is responsible for researching and developing new content, maintaining existing content and data, processing complex research requests and escalations, and supporting ongoing improvements to customer service content, processes, and technology. Provide direct support to the Contract Program Manager, Federal Program Director, BPA COR, and Program Specialist, including communication regarding emerging program issues or concerns, scheduling conflicts, and new or forecasted content needs.
Remote Operations Manager Federal Contact Center ITCON ServicesRemote Operations Manager Federal Contact CenterVienna, VARemoteThe ideal candidate brings significant contact center operations experience, a strong understanding of workforce and performance management, and a proven ability to lead supervisors and customer service teams in a fast-paced, metrics-driven environment. The successful candidate will be comfortable balancing people leadership, real-time operational demands, performance metrics, technology, and customer experience while continuously looking for opportunities to improve service delivery.
Remote- Entry Level Manager AO Globe LifeRemote- Entry Level ManagerArlington, VARemoteFull timeTeam Leadership : Guide and inspire your customer service representatives to deliver outstanding support. As a Remote Sales Manager, you'll lead a team of dedicated professionals while enjoying the flexibility of working from home.
ACE Account Service Desk Specialist (Tier II - ASD) Aretec Group IncACE Account Service Desk Specialist (Tier II - ASD)Ashburn, VARemoteBecause ACE Tier II analysts interact daily with trade organizations, brokers, importers, and other stakeholders who speak the language of trade, candidates who can communicate fluently in trade terminology (entry types, bonds, PGAs, harmonized tariff schedules, port operations, and related concepts) will be best positioned to succeed in this role. Background in trade brokerage, freight forwarding, port operations, or a related trade industry role; candidates who have worked alongside licensed customs brokers, port directors, or trade compliance officers are strongly encouraged to apply.
NewManager - Enrollment Covista IncManager - EnrollmentColumbia, MDRemote$80,696.34–$95,230.14 / yearThe Customer Service Representative (CSR) will service incoming customers through phone calls, chats, SMS and email inquiries and connect calls, connecting them with the appropriate department based o. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.
Enrollment Specialist Covista IncEnrollment SpecialistColumbia, MDRemote$18.70–$33.84 / hourEffectively communicate the value propositions of our brands in order to be able to provide an excellent student experience by offering the right program and start date through various communication methods such as phone/mail/fax/direct mail to enable the prospect to make an informed decision for the appropriate academic program. The Specialist, Enrollment serves as a team member with an acute ability to build trusted relationships with current and potential students while using in-depth knowledge of the university"s programs and features.