Responsibilities: • Evaluating and analyzing existing claims workflows, data, and key metrics to identify areas of opportunity for efficiency, effectiveness, or accuracy • Developing a point of view and proposing strategies based on findings and identifying operational changes or impacts • Preparing, summarizing, and delivering reports and/or presentations on findings or project progress • Collaborating with Operations and Product teams to gather, define, and prioritize requirements, features, and specifications • Identifying, tracking, and monitoring project risks and expected benefits • Assisting the Director, Claims Innovation in establishing priorities, goals, and objectives • Working across GEICOs Engineering, Product, AI, R&D, Data Science, and Claims Operations teams to help implement new product features, services, and/or processes • Providing oversight of pilot programs, POCs, or A/B testing and reporting on performance and progress • Participating in innovation workshops, ideations sessions, or design sprints for the purpose of identifying creative methods to solving problems • Establishing a culture of innovation, agility, continuous improvement, openness and caring • Keeping abreast of industry, market and company trends, techniques and capabilities. Skills & experiences: • Experience in the Insurance and/or InsurTech industry(ies), preferably within claims • Experience in innovation or transformation roles, preferably within P&C insurance • Demonstrated competence in innovation methodologies, processes, and principles • Effective communicator with the ability to clearly articulate a common strategic vision • Experience working in collaboration with multiple stakeholders • Ability to identify and execute on opportunities exposed by evolving process & technology • DEI champion who thinks about diversity, equity and inclusion in all that they do, embedding it in programs and work.