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Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system. Support inquiries include questions related to – Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events.

Job Responsibilities:<ul><li>Inbound Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.</li><li>E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.</li><li>Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.</li><li>Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices</li><li>Focus on quality and customer satisfaction</li><li>Clear and thorough documentation of customer interactions required</li><li>Support inquiries include questions related to – Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events</li><li>Willing to fiercely advocate on behalf of and represent the Voice of the Customer</li><li>Research and prepare detailed escalations to second level support</li><li>Review, manage and follow up on open issues as needed</li><li>Project work that includes long and short-term initiatives</li></ul>What can Aureon offer you?<ul><li>Opportunities for professional growth, development, and advancement within the organization</li><li>100% remote working employment model</li><li>Shift differential pay applied to evening and weekend shifts</li><li>Comprehensive training on hardware and software applications for qualified applicants</li><li>Knowledge and experience relating to basic computer applications</li><li>Competitive compensation and full benefits package for full-time employees</li><li>Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO</li></ul>Required Education:<ul><li>High school or equivalent</li></ul>Required Skills:<ul><li>Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner</li><li>Excellent written and oral communication skills, including strong listening skills</li><li>Intermediate to advanced computer skills with emphasis on Internet knowledge</li><li>1-2 years experience troubleshooting hardware and/or software, either remotely or onsite</li><li>Experience working in a customer Support Center</li><li>Experience working with Mobile Communications</li><li>Experience working with Transportation</li><li>Accounting or accounts receivable experience is a huge plus</li><li>Must exhibit dependability, adaptability and flexibility</li><li>Ability to diagnose and troubleshoot issues</li><li>Basic math skills</li><li>Creative thinking and reasoning ability</li></ul>WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:<ul><li>Primarily indoor work primarily in office environment</li><li>Frequent utilization of manual dexterity and visualizing of computer screen</li><li>No unusual physical requirements</li></ul>Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk

Aureon Contact Center

Tier 1 Technical Support Representative (REMOTE IOWA)

2nd Level Support

Accounting

Accounts Receivable

Best Practices

Billing

Call Centers

Communication Skills

Computer Skills

Customer Relations

Customer Satisfaction

Customer Support/Service

Customer Training

Documentation

Help Desk

Identify Issues

Insurance

Interpersonal Skills

Manual Dexterity

Mathematics

Physical Demands

Presentation/Verbal Skills

Problem Solving Skills

Product Support

Resolve Customer Issues

Sales Management

Software Administration

Technical Support

Wireless Communications

Wireless Software

Writing Skills

In this fully remote role, you will serve as a key point of contact for travelers, providing support before, during, and after their trips to ensure a smooth and positive experience. This role is ideal for someone with strong customer service skills who enjoys helping others, staying organized, and working independently in a remote environment.

We are seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. In this fully remote role, you will serve as a key point of contact for travelers, providing support before, during, and after their trips to ensure a smooth and positive experience.This role is ideal for someone with strong customer service skills who enjoys helping others, staying organized, and working independently in a remote environment.Key ResponsibilitiesSupport clients remotely via email, phone, and messaging platformsRespond to travel-related inquiries in a timely, professional mannerAssist with itinerary changes, cancellations, updates, and special requestsProvide clear information on destinations, travel requirements, and agency processesMonitor upcoming trips and proactively communicate with clients as neededResolve issues efficiently while maintaining a high level of customer satisfactionIdeal CandidateStrong written and verbal communication skillsCustomer service experience (travel, hospitality, or support roles preferred)Highly organized, dependable, and detail-orientedComfortable working independently in a fully remote roleAble to learn new systems, booking platforms, and digital tools quicklyPassionate about travel and delivering excellent client supportWhat We OfferFully remote positionFlexible scheduling optionsComprehensive training and ongoing supportGrowth opportunities within a travel-focused companyAccess to travel-related perks and industry discountsSupportive and collaborative remote team environment

Crossborderswithalex

Remote Client Support Representative

Detail Oriented

Organizational Skills

Team Player

Time Management

Travel Industry

Willing to Travel

Manatal

OTHER

MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

POSITION OVERVIEW:
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  We are seeking a dynamic and Experienced Remote Vice President of BPO Sales to lead our global sales strategy and drive revenue growth. This executive role is ideal for a results-driven leader with a proven track record in BPO sales, client acquisition, and strategic partnerships. Join a fast-growing organization that values innovation, collaboration, and excellence in customer experience. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES:
Key Responsibilities:<ul><li>Develop and execute comprehensive sales strategies to achieve revenue targets.</li><li>Build and manage a high-performing remote sales team across multiple regions.</li><li>Identify and secure new business opportunities in the BPO and call center space.</li><li>Foster long-term relationships with enterprise clients and key stakeholders.</li><li>Collaborate with marketing and operations to align sales initiatives with company goals.</li><li>Analyze market trends and competitor activity to inform strategic decisions.</li><li>Represent the company at industry events, conferences, and client meetings.</li></ul>

CANDIDATE QUALIFICATIONS:
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: <ul style="margin-top:0in"><li>Bachelor's degree in Business, Marketing, or related field (MBA preferred).</li><li>3+ years of experience in BPO sales, with at least 5 years in a leadership role.</li><li>Proven success in managing remote sales teams and achieving aggressive targets.</li><li>Strong understanding of BPO services, customer service, and outsourcing models.</li><li>Excellent communication, negotiation, and presentation skills.</li><li>Experience with CRM tools and sales analytics platforms.</li></ul>

COMPENSATION DETAILS:
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI:We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: <ul style="margin-top:0in"><li>Paid Time Off: Earn PTO and paid holidays to take the time you need.</li><li>Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!</li><li>Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.</li><li>Retirement Savings: Secure your future with retirement savings programs, where available.</li><li>Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.</li><li>Life Insurance: Access life insurance options to safeguard your loved ones.</li><li>Supplemental Insurance: Accident and critical illness insurance</li><li>Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.</li><li>Paid Training: Learn new skills while earning a paycheck.</li><li>Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.</li><li>Casual Dress Code: Be comfortable while you work.</li></ul> Compensation & Benefits that Fit Your LifeMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT:
All MCI Locations<ul style="margin-top:0in"><li style="color:#262626;margin-bottom:0in">Must be authorized to work in the country where the job is based.</li></ul>Subject to the program and location of the position<ul style="margin-top:0in"><li style="color:#262626;margin-bottom:0in">Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.</li><li style="color:#262626;margin-bottom:0in">Must be willing to submit to drug screening.  Job offers are contingent on drug screening results. (Does not apply in Canada)</li></ul>

REASONABLE ACCOMMODATION:
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER:
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community.  All aspects of employment at MCI are based solely on a person's merit and qualifications.  MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics.  We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY):
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.  Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce,  GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

................:
The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.  You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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Remote Jobs in Iowa City, IA

Tier 1 Technical Support Representative (REMOTE IOWA) Aureon Contact Center

Remote Client Support Representative Crossborderswithalex

Experienced Remote VP BPO Sales MCI Careers

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