You will run daily mini-huddles via Google Meet, hold weekly 1:1 scorecards with each specialist, conduct call reviews, manage scheduling, handle escalations, analyze call center data, and report results to ownership daily, weekly, and monthly. You will also own the systems behind the team: Pipedrive (our lead CRM and pipeline), JustCall texting, RingCentral phones and company chat, and the sales AI employee documents we maintain in Claude.