Strategic planning and reporting — Report workload and project status to all organizational levels; set annual budgets and business plans; and establish policies and procedures for programming, development, system lifecycles, technology research, deployments, maintenance, and sunsetting. This role provides strategic oversight of all programming and development functions — including systems architecture, UI/UX, database design, application programming, testing, controls, and user experience — ensuring every solution is scalable, efficient, and aligned with business goals.