Serve as the primary escalation point for complex and high-priority benefits matters, including employee appeals, claims and eligibility disputes, vendor escalations, and sensitive employee situations, partnering with Shared Services, vendors, Legal, Payroll, and HR stakeholders to drive resolution and mitigate operational and compliance risks. Own the operational delivery and administration of Health & Welfare benefit programs, serving as the primary subject matter expert and accountable for medical, dental, vision, life insurance, disability, spending accounts, voluntary benefits, and wellbeing programs.