The Loss Mitigation Escalation and Research Specialist will function as the point of contact for multiple departments within the company (i.e. Advocacy, Customer Research, Collections, Escrow, Mediation, Foreclosure, etc.) to provide details, timelines and documentation required by said departments to prepare timely responses to complaints, escalations & inquiries including, but not limited to, those from the CFPB, investors, state regulatory agencies, Better Business Bureau (BBB), borrower authorized legal counsel & 3rd parties, etc. Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience.