The role requires strong commercial judgment, executive presence, people leadership, and cross-functional collaboration with Sales, Product, Research, and Success teams to strengthen partner relationships, translate data and market feedback into business strategy, and improve renewal and share-of-wallet outcomes. Internal: Develop deep knowledge of EAB programs and offerings; support the team in developing the voice of the market for EAB and other key internal stakeholders; help develop best practices, scripting, and collateral to improve overall service delivery.