Outreach includes, but is not limited to, re-engaging clients who have not visited the center for 31 days or more; inviting clients to job fairs and special events; and informing clients about services such as classes, free tax prep, Veterans Services, and certification training. Map end-to-end workflows for in-person, virtual, telephone-assisted, and drop-off appointments, including scheduling, rescheduling, cancellation, no-shows, completion, and follow-up.