Ensure operational applications remain reliable, resilient, and compliant with regulatory requirementsTrack and monitor vendor performance, cost, and availability; drive continuous improvement through KPIs and user satisfaction metricsMonitor and mitigate risks, dependencies, and incidents in collaboration with IT Operations and Enterprise ArchitecturePartner with IT OPS to identify P1/2/3/impacts from known incidentsIntegrate with centralized incident support to ensure business stakeholders are informed of service issues and resolutions. Acting as both a strategic leader and operational driver, this position is responsible for building strong partnerships with business stakeholders, ensuring high-quality delivery, and fostering continuous improvement of the SAP and application platforms to meet evolving business and customer needs.