Required Qualifications:High School Diploma or GEDAbility to work well with diverse people, including other staff, in a non-judgmental wayDesired Skills and Abilities:At least one year's experience working with people who are homeless or struggle with mental illness, chronic health issues, and/or addiction disorders, and/or educational experience in social or behavioral science or relevant field Capacity to respond to crisis situationsStrong verbal and written communication skillsComputer skills: email, web searches, online documentationPossess a highly positive and enthusiastic attitude and strong commitment toward helping those in needInterest and experience in working with individuals who are difficult to engage and refer to traditional programs, knowledge and/or acceptance of harm reduction principlesPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Job Responsibilities:Check visitors in and out, answer phones and monitor security systemsMaintain safety and security of residents by monitoring all general access areas and enforcing program rulesIntervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systemsCoordinate services for tenants and contact outside service providers as necessaryWork cooperatively with other staff onsite in addition to visiting service providers; refer tenants to clinical and other staff as necessary Initiate maintenance requests Attend staff meetings, retreats and professional training sessions Supplemental Job Duties:Depending on location, RSS staff may assist tenants with activities of daily living, including meal preparation, medication, shopping, and/or other hands-on assistance.