RESPONSIBILITIES• Delivers outstanding customer service to walk-in customers and telephone inquiries• Continuously practices good listening skills with customers, UPS Store team members, and leadership• Takes ownership of the customer's shipping needs and offers viable solutions• Takes action to learn all product and service offerings, alternative solutions, and industry trends• Operates all equipment, software, and devices in an expert fashion and is willing to teach others• Maintains a clean, organized, and safe working environment• Performs other duties as assigned• Performs regular cashier duties• Rotates Saturday shifts with other coworkers• Filling in at other store location if necessary. QUALIFICATIONS• High school diploma or GED preferred• Able to cross sell and up sell products ad services• Able to cross sell and up sell products and services• Outstanding phone skills• Strong verbal and written communication skills, including spelling and math• Punctual, reliable, and responsible• Able to lift 50 pounds with assistance.