Proven ability to lead teams through changing business volumes, operational priorities, and process or system changesSkills:Business Operations ManagementCustomer Service ManagementPerformance ManagementProcess Performance MeasurementTalent DevelopmentAccount ManagementClient ManagementLeadership DevelopmentProcess ManagementRelationship BuildingHiring and OnboardingPolicies, Procedures, and Guidelines ManagementProcess DesignRisk ManagementWorkforce AnalyticsInternal employees who are currently working from home are still eligible to apply. Ability to partner with key stakeholders on process changes, implementations, and continuous improvement initiativesProven ability to manage workflow, staffing, capacity, productivity, quality, and SLA performance in a high-volume operational environmentAbility to analyze operational performance, including SLA, defects, productivity, quality, capacity, and financial metrics, to identify risks and drive corrective action.