CUSTOMER FOCUS: Builds customer confidence by handling questions, complaints, and service problems politely and efficiently, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal & external customers in a timely fashion, understands company products and services, maintains pleasant and professional image. PROJECT DELIVERY: Ability to manage, review and facilitate the delivery of company projects that exceed client expectations and meet the schedules, costs and performance on projects that generate repurchase loyalty from clients and improve our brand and marketability to new clients.