Provide excellent service; Communicate professionally and efficiently in all interactions; Configure and deliver computer hardware and provide set up of equipment as assigned; Organize and support ITS-related trainings by completing tasks including, but not limited to: reserving conference rooms and duplicating training materials; Enter data into appropriate databases; Maintain records as directed; Demonstrate sensitivity to and respect for the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of the College's students, faculty, staff, and community. Use knowledge of computer systems, mobile devices, applications, ERP systems, incident resolution, troubleshooting techniques, incident/ticket management systems, IT products, and common technological equipment to assist users and troubleshoot basic problems, including but not limited to: log in issues, printer problems, and hardware malfunctions; Use incident/ticket management systems to prioritize and respond to requests for assistance; Use general office software and equipment to complete logs and document activities; Provide in-person and remote assistance to users.