Ensure complete customer satisfaction; Ensures all established costs, quality, and delivery commitments are met; Organizes operating activities with all other functions of the organization and suppliers to obtain optimum service and utilization of human resources and equipment; creates action plans around key problem areas and constraints; Reviews service and operating reports and directs the resolution of operational, service, and maintenance problems to ensure minimum costs and prevent lost coverage; Performs administrative activities associated with the effective management of assigned account operations, including compiling, storing, and retrieving data for reports; Partners with Human resources to ensure thorough training of all assigned employees in the area of client, company, government, and customer policies, procedures, and regulations. ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned by the Branch General Manager/Regional Vice President: Maintains security operations business plans to include all program requirements, labor hours, cycle, production costs, and image; Provides input to the development of service strategy and research and development of new and emerging services; Maintains accountability for ensuring successful implementation of new contract start-up, including personnel requirements, material, training, subcontract, facility, tooling and equipment needs; Takes a proactive role in meeting client needs; meet with clients regularly, listen to issues, provide security and technical expertise and solutions.