Requirements: •High school diploma or equivalent •2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major preferred •Previous Front Office management experience is required •Excellent verbal and written English communication skills, second language helpful •Ability to access, retrieve, and leverage information from the hotel PMS system •Ability to multitask and prioritize •Excellent problem solving and creative thinking skills •Ability to maintain the confidentiality of information •Strong leadership and communication skills •An aptitude for self-motivation •A can-do attitude and a hands-on approach •Strong computer skills •A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel •Effective listening skills to understand and clarify concerns from team members and guests Our Company . Responsibilities: •Encourage and building mutual trust, respect, and cooperation among team members •Develop specific goals and plans to prioritize, organize, and accomplish work •Handle complaints, settle disputes, and resolve grievances and conflicts •Participate in department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results •Observe staffing levels to ensure that guest service, operational needs, and financial objectives are met •Support and train team members on adherence to all credit policies and procedures to reduce bad debts and rebates •Promote same day selling procedures to maximize room revenue and occupancy •Understand the impact of Front Office operations on the overall hotel success •Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.