Customer service, BTWB customer service training and coaching employees in all procedures, including: daily operations from opening to closing, handling customer inquiries, being knowledgeable of product, restocking, taking custom orders, cleanliness of the store, following DOH guidelines. By the Way Bakery is a high-end specialty bakery offering exceptional gluten-free, dairy-free, and kosher pareve treats that taste as good as if not better than traditional baked goods.