Reporting to the Senior Associate Director of Student Financial Services at the South Lake Union Campus, this temporary position is the primary contact for students, prospective students, and family members regarding both Financial Aid and Student Account related questions. Provide information and assistance with payment and financing options, payment plans, refunds, billing schedule, account balances, lost checks, waiver requests (e.g., health insurance and late fees), 1098-T, paid receipts and holds. .