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ADAPTED_NOW

Retail Sales Specialist

As a Retail Sales Representative (RSR), for Animal Health International, you will assist retail customers and sell animal vaccines, prescription medications, and animal health supplies/merchandise from either the store or showroom. Provide impeccable customer service and sales support via phone or walk-in customers; respond to customer queries, answer questions and solve problems in a timely fashion.

KBSkills

ACTIVE

Patterson isn't just a place to work, it's a partner that cares about your success.One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.Job SummaryAs a Retail Sales Representative (RSR), for Animal Health International, you will assist retail customers and sell animal vaccines, prescription medications, and animal health supplies/merchandise from either the store or showroom.  You will provide continuous communication with outside salespeople, operations and pharmacy, and will customer keys orders into SAP. Knowledge of animal health products is important as this position will require upselling skills when necessary. Essential FunctionsTo perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.Retail Customer Support:<ul><li>Provide impeccable customer service and sales support via phone or walk-in customers; respond to customer queries, answer questions and solve problems in a timely fashion.</li><li>Complete walk-in sales orders from start to finish; accurately key and pull products.</li><li>Establish a positive working rapport with new and repeat customers.</li><li>Accurately process customer transactions in order entry system such as submitting invoices for payment, orders, quotes, returns, etc.</li><li>Gain understanding of and adhere to Accounts Receivables policies and practices.</li><li>Maintain accurate customer records and interactions, facility records, and regulatory filings, ensuring branch level compliance in accordance with Federal, State, and Local guidelines.</li></ul>Manage Retail Area:<ul><li>Maintain an inviting retail area by keeping a clean, fully stocked area.  Rotate inventory as needed, and display seasonal and promotional products/programs as needed.</li><li>Perform quarterly cycle counts and binning of materials in retail area. Work with local Management to correct any discrepancies found.</li><li>Possess a current knowledge of company products and programs.</li><li>Balance and maintain cash tray; take deposits to the bank.</li><li>Develop strong working relationships within the location; actively communicate with sales, operations, and pharmacy as needed. </li></ul><ul><li>Generate reports as requested</li><li>May perform other Retail Sales Representative duties as assigned.</li></ul>Job QualificationsRequired Qualifications<ul><li>High School Degree, or equivalent.</li><li>At least 1 year or retail, merchandise, customer service or general office experience</li><li>Knowledge of Animal Health products</li><li>Exceptional customer service and organizational skills.</li><li>Accuracy and strong attention to detail.</li><li>Effective verbal, written, and interpersonal communication skills. </li><li>General computer proficiency including knowledge of MS Office.</li><li>Valid driver’s license and clean driving record</li></ul>Preferred Qualifications<ul><li>Bilingual (applicable in some locations)</li><li>Associate degree in Business and/or Animal Health, or equivalent combination of education and experience</li><li>Experience in animal health/agriculture; such as farm or ranch and experience working with cattle, swine, poultry, or equine</li><li>Proficiency in SAP or related ERP</li><li>Warehouse experience a plus</li></ul>Working ConditionsPhysical Demands·Lifting or Carrying, occasional, up to 50 pounds·Sitting or Standing, majority of work day·Reading and sight, requires frequent review of customer information·Operate a computer of other office devices·Talking and hearing, position involves frequent communication with customers, inside staff, etc, and requires ability to understand and effectively exchange accurate informationEnvironmental Factors<ul><li>This position is in a business retail area.</li></ul>Travel and On-call·Not applicable<a href="https://www.pattersoncompanies.com/join-us/" rel="nofollow noopener noreferrer" target="_blank">What's In It For You:</a>We provide competitive benefits, unique incentive programs and rewards for our eligible employees:<ul><li>Full Medical, Dental, and Vision benefits and an integrated Wellness Program.</li><li>401(k) Match Retirement Savings Plan.</li><li>Paid Time Off (PTO).</li><li>Holiday Pay & Floating Holidays.</li><li>Volunteer Time Off (VTO).</li><li>Educational Assistance Program.</li><li>Full Paid Parental and Adoption Leave.</li><li>LifeWorks (Employee Assistance Program).</li><li>Patterson Perks Program.</li></ul><h2></h2><h2>EEO Statement</h2>As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees’ unique experiences and differences is what strengthens us and drives our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.We are Patterson. We welcome you.

Patterson

Retail Sales Rep

Accounts Receivable

Animal Care

Billing

Communication Skills

Computer Skills

Customer Support/Service

Detail Oriented

Driver's License

Field Sales

Human Resources

Interpersonal Skills

Inventory Cycle Counts

Maintain Compliance

Medications

Microsoft Office

On Call

Order Picking/Packing

Order Processing

Organizational Skills

Pharmacy

Prescription Drugs

Problem Solving Skills

Product Programs

Promotional Products

Promotional Programs

Regulatory Submissions

Resolve Customer Issues

Retail

Retail Management

Retail Sales

Sales

Sales Operations

Sales Support

Telesales

Time Management

Track Customer Issues

Transaction Processing/Management

Up-Selling

Vaccination

Warehousing

Writing Skills

Appcast PX 2

Services Representative

Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area. Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager. Bilingual candidates encouraged to apply.ESSENTIAL JOB FUNCTIONSLead store team members in providing excellent customer service to retail and professional customers.Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)Ensure telephone is answered according to company policy.Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.All other duties as assigned.SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES<h2>Required:</h2>Strong communication skillsAbility to obtain RSS Certification<h2>Desired:</h2>Retail sales experience, preferably in auto partsAutomotive systems and repair knowledgeASE CertificationFluency in multiple languages (Spanish is highly desired)O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization. Total Compensation Package:<ul><li>Competitive Wages & Paid Time Off</li><li>Stock Purchase Plan & 401k with Employer Contributions Starting Day One</li><li>Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)</li><li>Team Member Health/Wellbeing Programs</li><li>Tuition Educational Assistance Programs</li><li>Opportunities for Career Growth</li></ul>O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call 417-862-2674, ext. 68901, and provide your requested accommodation, and position details.

O'Reilly Automotive intends to be the dominant supplier of auto parts in our market areas by offering our retail customers, professional installers, and jobbers the best combination of price and quality provided with the highest possible service level.

In order to accomplish this mission, O'Reilly will provide a benefit and compensation plan that will attract and keep the kind of people that will enable the company to reach its goals of growth and success. 

O'Reilly Automotive Stores

Retail Service Specialist

Automotive Repair and Maintenance

Corporate Policies

Customer Service Management

Merchandising

Multilingual

Parts Sales

Philosophy

Purchase Orders

RSS (RDF Site Summary)

Spanish Language

Stock Purchase Plans

Store Closing

Store Opening

Team Lead/Manager

Telephone Skills

Appcast Exclusive 1

Customer Services Representative

The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.<div>
 The individual selected for this role will be expected to work at Store #3055, located at: 2207 S Mentzer St. Suite 110 Mitchell, SD 57301. This is a part time position.   
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 Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.
</div>At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your PossibleWhat is the Process to get Started? Step 1 – Online Application Find the role(s) that interest you on our Careers page: <a href="https://jobsearch.sherwin.com/" rel="nofollow noopener noreferrer" target="_blank">https://jobsearch.sherwin.com/</a> Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partnersStep 2 – Digital Interview Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions You’ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitationStep 3 – In-Store Interview Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at <a href="http://www.myswbenefits.com/" rel="nofollow noopener noreferrer" target="_blank">http://www.myswbenefits.com/</a>. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.<div><ul><li>Ensure high levels of customer satisfaction through excellent sales service</li><li>Assist customers in person and over the phone by determining needs and presenting appropriate products and services</li><li>Build productive trust relationships with wholesale and retail customers</li><li>Process sales transactions accurately and consistent with policies and procedures</li><li>Follow and achieve sales goals on a monthly, quarterly, and yearly basis</li><li>Maintain precise work order files and formulas</li><li>Pull appropriate products from the sales floor or warehouse</li><li>Tint and mix products, as needed, to customer specifications</li><li>Stock shelves and set up displays</li><li>Clean store equipment</li><li>Load/unload delivery trucks</li><li>Assist in making deliveries, as needed</li><li>Maintain in-stock and presentable condition assigned areas</li><li>Remain knowledgeable on products offered and discuss available options</li><li>Comply with inventory control procedures</li><li>Suggest ways to improve sales </li></ul></div><div>Minimum Requirements:</div><div><ul><li>Must be at least eighteen (18) years of age </li><li>Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future</li><li>Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion</li><li>Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation</li><li>If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal</li><li>If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position </li></ul></div><div>
  
</div><div>Preferred Qualifications:</div><div><ul><li>Have a valid, unrestricted Driver’s License</li><li>Have at least a High School diploma or GED</li><li>Have at least one (1) year experience working in a delivery, retail, or customer service position</li><li>Have previous work experience selling paint and paint related products</li><li>Have previous work experience operating tinting and mixing equipment</li><li>Ability to read, write, comprehend, and communicate in more than one language</li><li>Ability to read, write, comprehend, and communicate in Spanish</li></ul></div>

Sherwin-Williams

Retail Customer Service Specialist

Business Operations

Cloud Computing

Compensation and Benefits

Customer Satisfaction

High School Diploma

Inventory Management

Loading/Unloading

Meet Sales Quota

Needs Assessment

Painting (Facilities and Maintenance)

Performance Reviews

Quality Management

Safety/Work Safety

Salon Services

Wholesale Industry

eLearning

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