The Director, Customer Ops Vet & Retail will deliver a lean, digital, customer-centric operating model by simplifying processes, strengthening governance and partner performance, automating transactional work, and focusing internal capabilities on high-value customer relationships, complex exceptions, and business growth. This role is accountable for delivering differentiated, reliable, and scalable customer experience across order-to-cash, customer service, retail operations, deductions management, complex issue resolution, and customer-facing operational solutions.