NewTax Professional – Retail IntuitTax Professional – RetailGarden City, NY$22–$28.50 / hourEntrepreneurial and self-driven with a business ownership mindset to grow your customer portfolio for example, through targeted outreach activities such as networking and canvassing, or themed marketing and customer learning events externally or in the store, including tax preparation software and CRM/sales tools. Passionate about your local community and excited to work with Intuit to engage with and build Intuit’s presence in your local community (e.g., speaking at events, building a local and online social presence, creating content such as tax tips and educational videos).
NewTax Accountant – Retail Location IntuitTax Accountant – Retail LocationGarden City, NY$28–$36 / hourPassionate about your local community and excited to work with Intuit to engage with and build Intuit’s presence in your local community (e.g., speaking at events, building a local and online social presence, creating content such as tax tips and educational videos). As a Tax Expert – Retail On-Site, you will focus on bringing in new customers and serving as their trusted advisor, empowering customers to achieve positive financial outcomes while supporting Intuit’s mission of “Powering Prosperity Around the World.”.
NewExperienced Tax Professional - Retail IntuitExperienced Tax Professional - RetailGreat Neck, NY$28–$36 / hourPassionate about your local community and excited to work with Intuit to engage with and build Intuit’s presence in your local community (e.g., speaking at events, building a local and online social presence, creating content such as tax tips and educational videos). As a Tax Expert – Retail On-Site, you will focus on bringing in new customers and serving as their trusted advisor, empowering customers to achieve positive financial outcomes while supporting Intuit’s mission of “Powering Prosperity Around the World.”.
NewSeasonal Tax Preparer - Retail IntuitSeasonal Tax Preparer - RetailGarden City, NY$22–$28.50 / hourEntrepreneurial and self-driven with a business ownership mindset to grow your customer portfolio for example, through targeted outreach activities such as networking and canvassing, or themed marketing and customer learning events externally or in the store, including tax preparation software and CRM/sales tools. Passionate about your local community and excited to work with Intuit to engage with and build Intuit’s presence in your local community (e.g., speaking at events, building a local and online social presence, creating content such as tax tips and educational videos).
NewSeasonal Tax Associate – Retail IntuitSeasonal Tax Associate – RetailHempstead, NY$22–$28.50 / hourAs a Tax Associate - TurboTax Store, you will focus on bringing in new customers and serving as their trusted advisor, empowering customers to achieve positive financial outcomes while supporting Intuit’s mission of “Powering Prosperity Around the World.”. Passionate about your local community and excited to work with Intuit to engage with and build Intuit’s presence in your local community (e.g., speaking at events, building a local and online social presence, creating content such as tax tips and educational videos).
NewRetail Tax Expert IntuitRetail Tax ExpertHicksville, NY$28–$36 / hourAs a Tax Expert - TurboTax Store, you will focus on bringing in new customers and serving as their trusted advisor, empowering customers to achieve positive financial outcomes while supporting Intuit’s mission of “Powering Prosperity Around the World.”. Passionate about your local community and excited to work with Intuit to engage with and build Intuit’s presence in your local community (e.g., speaking at events, building a local and online social presence, creating content such as tax tips and educational videos).
NewTax Support Associate – Retail IntuitTax Support Associate – RetailWhite Plains, NY$22–$28.50 / hourEntrepreneurial and self-driven with a business ownership mindset to grow your customer portfolio for example, through targeted outreach activities such as networking and canvassing, or themed marketing and customer learning events externally or in the store, including tax preparation software and CRM/sales tools. Passionate about your local community and excited to work with Intuit to engage with and build Intuit’s presence in your local community (e.g., speaking at events, building a local and online social presence, creating content such as tax tips and educational videos).
NewSenior Tax Expert – Retail IntuitSenior Tax Expert – RetailWhite Plains, NY$28–$36 / hourPassionate about your local community and excited to work with Intuit to engage with and build Intuit’s presence in your local community (e.g., speaking at events, building a local and online social presence, creating content such as tax tips and educational videos). As a Tax Expert – Retail On-Site, you will focus on bringing in new customers and serving as their trusted advisor, empowering customers to achieve positive financial outcomes while supporting Intuit’s mission of “Powering Prosperity Around the World.”.
Retail Customer Service Associate FedExRetail Customer Service AssociateMassapequa Park, New York$20.75–$24.37 / hourFull timeThe Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority. POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.
NewAssistant Store Manager Baseball Lifestyle 101Assistant Store ManagerGarden City, NY$22–$24 / hourToday, Baseball Lifestyle has over 200 employees, retail locations in malls and tournament complexes, and can be found in various sporting goods stores around the country, like Dick’s Sporting Goods, Scheels, and Academy. The journey at Baseball Lifestyle has brought our brand around the country to some of the biggest venues has to offer, and we will continue to spread our love of baseball and our brand to not just baseball fans, but everyone that is looking for the best off-field apparel the industry has to offer.
NewManager, Sales and Customer Service Macy’sManager, Sales and Customer ServiceWoodmere, NY$67,560–$112,440 / yearWhether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. See Macys Privacy Policy at https://ebwh.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/pages/12005 and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.
Assistant Store Manager - Spirit Spencer Gifts - Spirit HalloweenAssistant Store Manager - SpiritCommack, NY$19–$19.25 / hourThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store ensuring maximum sales/profitability by establishing and maintaining Guest Services, developing staff, controlling expenses, shrinkage and all aspects of merchandising and inventory control. The Assistant Store Manager supports the Store Manager in the staffing, setup, merchandising, pack-up and teardown of a Seasonal Store.
Store Manager - Spirit Spencer Gifts - Spirit HalloweenStore Manager - SpiritBohemia, NY$22–$22.25 / hourThe Store Manager oversees and is accountable for the total operation of a store ensuring maximum sales and profitability by establishing and maintaining Guest Services and, controlling expenses. The Store Manager is responsible for shrink, merchandising, inventory control, staffing, setup, pack-up and teardown of a seasonal store.
Store Manager - Spencer's Spencer Gifts - Spirit HalloweenStore Manager - Spencer'sBayshore, NY$24–$24.25 / hourFull timeThe Store Manager oversees and is accountable for the operation of a store, ensuring maximum sales and profitability through controlling expenses, shrinkage, human resources management as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Senior Assistant Store Manager Spencer Gifts - Spirit HalloweenSenior Assistant Store ManagerBayshore, NY$21–$21.25 / hourFull timeThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Assistant Store Manager - Spencer's Spencer Gifts - Spirit HalloweenAssistant Store Manager - Spencer'sBayshore, NY$19–$19.25 / hourFull timeThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Retail Store Manager: Rye FramebridgeRetail Store Manager: RyeRye, New YorkWe are taking the market and expanding the market for custom framing, all while building a beloved brand associated with celebrating the best moments in life. Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
Retail Store Manager CuraleafRetail Store ManagerGarden City, NY$67,000–$90,000 / yearCuraleaf Holdings, Inc. (TSX: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis with a mission to enhance lives by cultivating, sharing, and celebrating the power of the plant. ***Please also note that while candidates who are Lawful Permanent Residents (such as those with Green Cards) are eligible for employment with, and are hired by Curaleaf, working for a company engaged in a business that grows and sells a product that is illegal under federal law might compromise the candidate's immigration status.
NewRetail Store Manager - The UPS Store The UPS Store #0691Retail Store Manager - The UPS StoreGarden City, New YorkWe are a locally owned franchise group operating 10 locations across Long Island, NY , including Syosset, Jericho, Plainview, Greenvale, Garden City, Garden City Park, Great Neck, Wantagh, Rockville Centre, and Huntington Station. At The UPS Store , we’re looking for a motivated and hands-on Store Manager to oversee daily operations and lead a high-performing retail team.
Retail Store Manager Curaleaf IncRetail Store ManagerNY$74,000–$81,500 / yearCuraleaf Holdings, Inc. (TSX: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis with a mission to enhance lives by cultivating, sharing, and celebrating the power of the plant. Please also note that while candidates who are Lawful Permanent Residents (such as those with Green Cards) are eligible for employment with, and are hired by Curaleaf, working for a company engaged in a business that grows and sells a product that is illegal under federal law might compromise the candidate's immigration status.
RedLion Mobile Retail Store Manager - Roslyn RedLion MobileRedLion Mobile Retail Store Manager - RoslynRoslyn, New YorkWe are a rapidly expanding branded partner for Optimum Communications – a major U.S. telecommunications provider offering fiber-powered Internet, Mobile, TV, and voice services to customers across 21 states. We’re hiring experienced Retail Store Managers who are hands-on, strategic leaders with a passion for driving sales, developing strong teams, and delivering excellent customer experiences.
Retail Store Manager, Sandro/Maje, Bloomingdale's, Walt Whitman Shops Us, CanadaRetail Store Manager, Sandro/Maje, Bloomingdale's, Walt Whitman ShopsHuntington Station, New YorkThrough extensive product knowledge training, industry insights, and the opportunity to earn more through our Monthly and Seasonal Bonus Incentive Plan , you’ll refine your expertise, elevate your skills, and make a lasting impact on the client experience. Drive key performance indicators (KPIs), including achievement of commercial target, conversion rates, units per transaction (UPT), average basket size, appointment sales, and inventory shortage.
Retail Assistant Store Manager, Roosevelt Field Vuori IncRetail Assistant Store Manager, Roosevelt FieldGarden City, NY$24–$29 / hourThe role of Retail Assistant Store Manager at Vuori is to help the Retail Store Manager lead the retail sales team by for example, forging connections with customers while communicating Vuoris brand values through insightful product knowledge and a happy, optimistic outlook. A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns.
Retail Assistant Store Manager, Manhasset Vuori IncRetail Assistant Store Manager, ManhassetManhasset, NY$25–$28 / hourThe role of Retail Assistant Store Manager at Vuori is to help the Retail Store Manager lead the retail sales team by for example, forging connections with customers while communicating Vuori's brand values through insightful product knowledge and a happy, optimistic outlook. A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns.
Retail Store Manager, Sandro/Maje, Bloomingdale's, Walt Whitman Shops SMCP NORTH AMERICA (US, CANADA)Retail Store Manager, Sandro/Maje, Bloomingdale's, Walt Whitman ShopsDix Hills, NY$75,000–$85,000 / yearThrough extensive product knowledge training, industry insights, and the opportunity to earn more through our Monthly and Seasonal Bonus Incentive Plan , you'll refine your expertise, elevate your skills, and make a lasting impact on the client experience. Drive key performance indicators (KPIs), including achievement of commercial target, conversion rates, units per transaction (UPT), average basket size, appointment sales, and inventory shortage.
Assistant Retail Store Manager AT&T IncAssistant Retail Store ManagerWoodbury, NY$57,000–$85,600 / yearWith your retail knowledge and leadership abilities, you'll help oversee store operations, manage and develop a team, and ensure AT&T customers experience our best-in-class services, entertainment, and technology. From assisting with merchandising and product launches to helping meet and exceed sales objectives, you'll ensure that customers receive an extraordinary experience with our products and services.
Retail Store Manager - Roosevelt Field LovisaRetail Store Manager - Roosevelt FieldGarden City, New York$28–$31As a rapidly growing global brand , we’re creating incredible opportunities for passionate individuals looking to build a career in fashion retail and contribute to something bigger. With 150+ new styles landing in-store each week, we stay ahead of the trends and empower our customers to feel fabulous every day.
GC Retail Sales Manager Store 814 NEW Guitar Center IncGC Retail Sales Manager Store 814 NEWCommack, NY$24–$28 / hourTraining and People Development: Serve as the store''s sales master, delivering impactful training sessions on everything from sales techniques to product knowledge. As a Sales Manager at Guitar Center, you''ll take the stage to lead a dynamic sales team, drive revenue, and create unforgettable customer experiences that hit all the right notes.
Retail Store Manager POP MART Americas Inc.Retail Store ManagerNorwalk, CT$58,656–$68,656Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. For Los Angeles or San Francisco applicants: POP MART is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal.
Retail Store Manager: Rye Framebridge IncRetail Store Manager: RyeRye, NYWe are taking the market and expanding the market for custom framing, all while building a beloved brand associated with celebrating the best moments in life. Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
Retail Store Manager The Michaels Companies IncRetail Store ManagerWestbury, NY$80,300–$107,100 / yearThis includes leading and managing a team; holding the team accountable to deliver a great customer experience while achieving the desired results; ensuring the store and team is ready to deliver the Customer Brand Promises; and planning and communicating store workload activities and KPI's to ensure proper execution by your team within budget. Public retail store setting supervising Team Members and taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.
Retail Store Manager (Bench) The Michaels Companies IncRetail Store Manager (Bench)Valley Stream, NY$92,300–$123,200 / yearThis includes leading and managing a team; holding the team accountable to deliver a great customer experience while achieving the desired results; ensuring the store and team is ready to deliver the Customer Brand Promises; and planning and communicating store workload activities and KPI's to ensure proper execution by your team within budget. Public retail store setting supervising Team Members and taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.
NewStore Manager – Multi-Unit Retail Operations (The UPS Store Network) The UPS Store #3062Store Manager – Multi-Unit Retail Operations (The UPS Store Network)Plainview, New YorkWe’re a top-performing network of 11 UPS Stores seeking a strong Store Manager who thrives in leadership, operations, team development, and customer experience. You’ll run the daily performance of a center while being supported by an Operations Manager, Unit Managers, and structured systems.
NewRetail Store Manager - The UPS Store The UPS Store #1043Retail Store Manager - The UPS StoreGreat Neck, New YorkWe are a locally owned franchise group operating 10+ locations across Long Island, NY , including Syosset, Jericho, Plainview, Greenvale, Garden City, Garden City Park, Great Neck, Wantagh, Rockville Centre, and Huntington Station. At The UPS Store , we’re looking for a motivated and hands-on Store Manager to oversee daily operations and lead a high-performing retail team.
Retail Manager Savers IncRetail ManagerHolbrook, NY$19.38–$31.78 / hourWe purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives.
Retail Store Manager Costello's Ace HardwareRetail Store ManagerWest Babylon, NY$65,000–$75,000Costello’s operates 57 stores in 5 states comprised of 47 Ace Hardware locations through New York, New Jersey, Pennsylvania, Maryland, and Virginia, “East Islip Paint” in NY, “Suburban Paint & Commercial Supply” in Maryland, “Tri County Hearth & Patio” in Maryland, “Courtland Fireside Hearth & Spa” in Maryland, “Costello’s Hearth & Spa” in NY, as well as nine hearth/spa showrooms in select hardware stores. Founded by Vincent Costello in 1973 on the principles of problem-solving, building great relationships, and continuous growth and improvement, Costello’s is one of the largest family-owned hardware store chains in the United States.
Retail Store Manager-2 Regular AT&T IncRetail Store Manager-2 RegularStamford, CT$66,100–$99,100 / yearCombine your retail knowledge and leadership skills to oversee store operations, manage and develop a team, and ensure AT&T customers experience our best-in-class services, entertainment, and technology. From merchandising and product launches to meeting and exceeding sales objectives, you'll ensure that customers are provided with an extraordinary experience with our products and services, and you won't be in this alone.
Retail Manager Savers / Value VillageRetail ManagerWest Islip, NY$19.38–$31.78 / hourWe purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives.
Assistant Retail Store Manager SaatvaAssistant Retail Store ManagerManhasset, NY$70,000–$75,000 / yearThe Assistant Manager embodies Saatva luxury with a sophisticated level of service, expert knowledge of Saatva mattresses and bedding, and the desire to truly help others discover the power of a great night's sleep. We are also proud to be certified as a Great Place to Work and have been named one of Fortune Magazine's Best Workplaces in Retail and Best Workplaces in New York, as well as a BuiltIn.com
Retail Assistant Store Manager (Woodbury) Puma SERetail Assistant Store Manager (Woodbury)Woodbury, NYAssist in holding team accountable through productivity conversations, coaching, recognition and performance reviews, Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers, Will act as Store Manager when the Store Manager is away from the store for any reason, Ensure completion and effectiveness of training programs, Manage and monitor Loss Prevention education and awareness programs, Required to comply with all Policies & Procedures, operational core competencies and key accountabilities, Responsible for maintaining a safe, healthy and compliant working and shopping environment, Attend off-site training and position related meetings as required; travel may be required, Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position. 2 - 4 years' management experience in a focused, customer service-oriented retail environment (preferably apparel/footwear), Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, Strong team player, Excellent communication skills, ability to present information to large groups, Ability to learn quickly, Computer skills, basic know-how about MS Office programs, and retail software.
Retail Store Manager - Roosevelt Field Lovisa Holdings Ltd.Retail Store Manager - Roosevelt FieldGarden City, NYAs a rapidly growing global brand, we're creating incredible opportunities for passionate individuals looking to build a career in fashion retail and contribute to something bigger. With 150+ new styles landing in-store each week, we stay ahead of the trends and empower our customers to feel fabulous every day.
Retail Store Manager-2 Regular AT&TRetail Store Manager-2 RegularStamford, ConnecticutCombine your retail knowledge and leadership skills to oversee store operations, manage and develop a team, and ensure AT&T customers experience our best-in-class services, entertainment, and technology. From merchandising and product launches to meeting and exceeding sales objectives, you’ll ensure that customers are provided with an extraordinary experience with our products and services, and you won’t be in this alone.
Retail Sales Store Manager Hot Spot CellRetail Sales Store ManagerBay Shore, NYIf you enjoy developing people and creating a positive, energetic retail environment for customers and employees, this role may be great for you! As the Store Manager at Bayshore, Long Island you’ll run the day-to-day operations at our retail wireless store.
NewRetail Assistant Store Manager, Sandro/Maje, Bloomingdale's White Plains Us, CanadaRetail Assistant Store Manager, Sandro/Maje, Bloomingdale's White PlainsWhite Plains, New YorkThrough extensive product knowledge training, industry insights, and the opportunity to participate in our Retail Stylist Program , you’ll refine your expertise, elevate your skills, and make a lasting impact on the client experience. You’ll also have access to resources like our Employee Assistance Program (EAP) , which includes personalized guidance, expert care, and mental health support through every stage of life, along with MAVEN Family Planning , providing additional support for family planning and wellness.
NewStore Manager – Multi-Unit Retail Operations (UPS Store Network) The UPS Store #3933Store Manager – Multi-Unit Retail Operations (UPS Store Network)Rockville Centre, New YorkWe’re a top-performing network of 11 UPS Stores seeking a strong Store Manager who thrives in leadership, operations, team development, and customer experience. You’ll run the daily performance of a center while being supported by an Operations Manager, Unit Managers, and structured systems.
Retail Cosmetics Sales Counter Manager - MAC, Southshore - Full Time Macy's IncRetail Cosmetics Sales Counter Manager - MAC, Southshore - Full TimeBay Shore, NYWhether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. You set the tone by reviewing daily sales goals, staying informed on new launches, top-performing products, and current beauty trends - so you''re equipped to lead with confidence, support your team, and deliver exceptional service to every customer.
Retail Cosmetics Sales Counter Manager - YSL Beaute, Roosevelt Field - Full Time Macy's IncRetail Cosmetics Sales Counter Manager - YSL Beaute, Roosevelt Field - Full TimeGarden City, NYWhether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. You set the tone by reviewing daily sales goals, staying informed on new launches, top-performing products, and current beauty trends - so you''re equipped to lead with confidence, support your team, and deliver exceptional service to every customer.
Retail Assistant Store Manager Skechers USA IncRetail Assistant Store ManagerFarmingville, NY$24.50–$25.99 / hourServing over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations. We offer a casual and creative atmosphere where, for over 30 years, Skechers has been renowned for its lifestyle, performance, accessories, and apparel collections for the whole family-celebrated for style, quality, innovation, and comfort.
Retail Floor Lead, Roosevelt Field Vuori IncRetail Floor Lead, Roosevelt FieldGarden City, NY$20–$23 / hourThe role of Retail Store Floor Lead at Vuori is to lead the retail sales team by example, forging connections with customers while communicating Vuoris brand values through insightful product knowledge and a happy, optimistic outlook. A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns.
Retail Floor Lead Vuori IncRetail Floor LeadGreenwich, CT$20–$22 / hourThe role of Retail Store Floor Lead at Vuori is to lead the retail sales team by example, forging connections with customers while communicating Vuori's brand values through insightful product knowledge and a happy, optimistic outlook. A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns.