Supports the Retail Administration Manager & Sales & Service Manager, along with their teams, by completing assigned recurring quality-control testing, branch visits, and operational reviews of designated retail activities, including specialized functions such as IRAs and safe deposit boxes; maintains supporting records, communicates identified exceptions and trends, tracks corrective action, and escalates significant or unresolved findings. Serves as a knowledgeable operational resource by researching questions and assisting branch and department staff with routine system, transaction, balancing, access, workflow, product, and procedural issues; coordinates with internal departments or vendors as needed and refers higher-risk or unresolved matters to the appropriate department or manager.