Responsibilities include receiving and processing customer payments; providing information and assistance related to Water, Sewer, and Refuse services; opening, closing, and transferring customer accounts; processing account adjustments including leak adjustments, late fee removals, refuse adjustments, and cancel/rebills; maintaining accurate customer records; scanning and indexing documents; balancing daily receipts and preparing bank deposits; utilizing utility billing software and Advanced Metering Infrastructure (AMI) customer service tools; and performing related administrative and customer service duties as assigned. FORM/SPATIAL APTITUDE: Requires the ability to inspect items for proper length, width, and shape, visually with a variety of machinery and equipment including a motor vehicle, computer, printer, typewriter, scanner, calculator, copier, mail opening machine, two-way radio, and telephone.