Basic Qualifications - High school diploma or equivalent - Three to five years of related experience - Minimum 18 months of customer service experience Preferred Skills/Experience - Basic knowledge of all assigned products, terms, conditions, and benefits as well as the U.S. Bank philosophy and policies regarding these products and services - Strong written, verbal and interpersonal communication skills - Good keyboard and PC skills using word processing and spreadsheet software; familiarity with various software applications - Basic knowledge of contact center systems and procedures - Basic knowledge of all U.S. Bank policies and procedures as well as all applicable laws and regulations. In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.