Serve as a key resource for customer laundry programs, partnering with customer-facing teams to address service needs, questions, concerns, and program changes; Build strong customer relationships by proactively identifying needs, resolving issues, and communicating through completion; Coordinate day-to-day laundry program activity, including employee and garment changes, service holds and releases, replacements, delivery schedules, program expansions, relocations, and transitions; Maintain accurate customer, employee, garment, service, and billing information to support reliable program administration; Review vendor invoices and customer billing for accuracy, investigating discrepancies involving pricing, quantities, unauthorized charges, replacements, and service fees; Coordinate invoice corrections, credits, rebills, and disputed charges with laundry providers, Finance, and other business partners; Monitor laundry costs, billing trends, and replacement activity to identify discrepancies, financial risks, and opportunities to control costs; Build productive partnerships with laundry service providers and hold vendors accountable for service quality, delivery reliability, responsiveness, billing accuracy, and program commitments; Coordinate pickup and delivery schedules and resolve service concerns including missed deliveries, garment-quality issues, and recurring performance challenges; Maintain accurate garment and inventory records and investigate missing, damaged, incorrectly assigned, or unreturned garments to determine the appropriate resolution; Analyze service, billing, vendor, delivery, and replacement data to identify trends, recurring issues, and opportunities for improvement; Develop and maintain reporting that provides visibility into program performance, costs, customer concerns, and resolution times; Recommend and support process, technology, and automation improvements that increase efficiency, strengthen accuracy and controls, reduce costs, and enhance the customer experience; Partner cross-functionally with Sales, customer-facing teams, Operations, Finance, Marketing, and other teams to support program implementations, contract renewals, billing accuracy, and issue resolution; Maintain appropriate program documentation and communicate material customer, vendor, operational, or financial risks to the appropriate stakeholders. If you’re a highly organized, customer-focused professional who enjoys solving problems, working with numbers, and keeping complex programs running smoothly, this is an opportunity to make a meaningful impact for our customers.