Serve as the direct right-hand support to the Manager of QA & Compliance, partnering closely on the day-to-day operations and priorities of the departmentAssist the Manager in overseeing the daily duties, workload distribution, and progress of the QA & Compliance Coordinators, including the Lead CoordinatorLead and support the completion of internal audits, including start of care consents, staff credentialing, supervision ratios, session note audits, individual client file reviews, and staff training complianceLead and support the completion of external audits, including payor audits, coordinating documentation gathering, response timelines, and follow-up itemsSupport review and analysis of the grievance log, identifying trends, flagged categories, and escalation needs for leadership visibilityAssist with internal reviews and investigations (e.g., HIPAA/PHI incidents, breach risk assessments, compliance concerns), including documentation and coordination of findingsSupport the Manager in training and onboarding new QA & Compliance Coordinators on departmental processes and audit protocolsCompile audit, grievance, and internal review data and assist in reporting project status and data trends to the QA & Compliance Manager and DirectorServe as a point of escalation and continuity for coordinator-level questions when the Manager is unavailableCompletion of ongoing medical record requests (client, payor, legal, government) as neededFollows all confidentiality and privacy policies of Butterfly Effects and maintains the confidentiality of protected healthcare information (PHI)What Do You Bring to the Role? To help us continue to improve the lives of families, we are in search of a QA & Compliance Associate who will work directly under the Manager of QA & Compliance, serving as the Manager's primary right-hand support across audit, grievance, and internal review functions, and assisting in the oversight of the QA & Compliance Coordinator team.