Knowledge and skills in the following areas are a necessity: Human Resource management, program evaluation using subjective and objective data, market assessment and strategic planning, leadership for change/change management/operational improvement, assessment and implementation of clinical systems, identification of at-risk populations, development of strategies to manage at-risk populations, use of clinical software, collaborative, energetic, proactive, and technical writing for reports, letters, proposals, etc. Creates a yearly, weekly, and daily schedule in compliance with MNA contract and keeps personnel aware of changes, needs, and adjustments in staffing or scheduling required to meet the immediate and long-term goals of the department.