Primary Responsibilities • Support installation, commissioning, startup, and testing of heavy lifting and under-the-hook magnetic lifting systems at customer facilities • Perform troubleshooting, diagnostics, repair, and preventive maintenance on lifting and automation equipment • Support customer site readiness reviews, installation sequencing, and startup activities in coordination with the Project Installation Manager • Assemble and prepare equipment at the Longmont facility prior to shipment and field installation • Provide professional on-site technical support while maintaining strong customer communication, responsiveness, and follow-through • Support rapid response to customer downtime events and prioritize issue resolution to minimize operation disruption • Conduct equipment inspections, calibration, functional testing, and performance verification • Deliver operator and maintenance training to customers to support safe and effective equipment operation • Maintain detailed service documentation, including field reports, commissioning reports, troubleshooting records, punch-list items, installation closeout documentation, and customer signoff records • Provide regular field status updates to project management and operations teams during active installations and service events • Follow all company and customer site safety requirements including lockout/tagout procedures, lifting safety practices, PPE requirements, and site-specific safety protocols • Escalate technical, operational, or project-related issues appropriately to engineering, operations, and project leadership teams • Support remote troubleshooting and customer support activities when on-site visits are not required • Contribute field feedback and improvement opportunities to support product reliability, installation efficiency, serviceability, and continuous improvement initiatives . Minimum Qualifications • Associate degree, technical certification, military technical training, or equivalent hands-on industrial experience preferred • Minimum of three years of experience in field service, industrial equipment installation, maintenance, manufacturing, automation, crane systems, or related technical environments • Strong electro-mechanical troubleshooting and problem-solving skills • Ability to read technical drawings, wiring diagrams, and mechanical assembly documentation • Strong customer service and communication skills with the ability to work directly with customer operations, maintenance, engineering, and safety teams • Comfortable working independently at customer sites and managing field priorities professionally • Experience working in industrial, manufacturing, fabrication, automation, or heavy equipment environments preferred • Familiarity with PLCs, sensors, industrial controls, or Ethernet/IP systems is a plus, but not required • Ability to travel extensively both domestically and internationally • Valid driver’s license and passport eligibility required .