Responsibilities may include responding to general questions and inquiries from the public, as well as preparing, processing, assembling, filing, and distributing a variety of documents, including reports, memorandums, correspondence, permits, applications, charts, tables, and specifications. Strong communication and interpersonal skills are essential, as the position requires the ability to provide excellent customer service to both internal and external customers, whether assisting individuals in person, by telephone, or through other forms of communication.