Preferred Knowledge, Skills, and Abilities: Learning Technologies & Digital Media: Advanced knowledge of instructional design and e-learning authoring tools (Articulate Storyline and Rise 360 preferred), Learning Management Systems (LMS), Adobe Creative Cloud, Microsoft Office Suite, and other technologies used to develop, deliver, and manage educational programs and digital content. Evaluation & Continuous Improvement: Evaluate learning outcomes, analyze participation and program metrics, gather stakeholder feedback, and continuously improve educational programs, resources, and delivery methods to ensure quality, accessibility, and alignment with agency priorities.